Account Manager

Навыки

• B2B-продажи
• CRM-системы
• Customer Success
• Google Tag Manager
• HR-процессы
• HubSpot
• Machine Learning

О компании и продукте

• A fast-growing, Vienna-based AI SaaS startup — building an AI-powered phone assistant platform for SMEs across Europe — is looking for an Account Manager to own and grow a portfolio of existing B2B customers. You'll sit at the intersection of commercial and customer-success activities, turning product value into measurable business impact and predictable expansion revenue.
• This is a high-ownership, on-site role (hybrid possible) in a scale-up environment where you'll help shape the account management motion from the ground up. The company has recently closed a significant seed-stage funding round and is growing rapidly.

Задачи

• Serve as the primary point of contact for assigned customer accounts across the full customer lifecycle
• Drive adoption and expand use cases of the AI phone assistant platform to deliver measurable customer impact
• Run regular reviews, discovery sessions, and upsell conversations with existing customers
• Analyze customer usage data to surface automation opportunities and demonstrate ROI
• Own expansion revenue within your portfolio — upgrades, add-ons, and renewals — against monthly and quarterly targets
• Ensure successful onboarding and ongoing product adoption to maximise retention
• Collect and relay structured market and customer feedback to Product and GTM teams
• Maintain clean CRM records, reliable forecasts, and a healthy pipeline
• Conduct regular touchpoints and QBRs to proactively drive customer success
• Collaborate cross-functionally with Customer Success, Product, and Marketing for smooth handovers and aligned account plans
• Help define and scale the company's account and expansion playbook as the team grows

Требования

• 1+ years of experience in B2B SaaS sales, account management, or customer success, with a clear track record of delivering expansion revenue within existing accounts
• Proven experience with upselling, renewals, and driving upgrades or add-ons
• Structured approach to account planning, CRM data hygiene, and revenue forecasting
• Strong product and technical aptitude, with a genuine affinity for AI/ML technologies — comfortable leading product discussions and demos
• Native-level German for customer calls, business reviews, and demos
• Willingness to work on-site in Vienna (hybrid arrangement available)
• Hands-on experience with CRM tools such as Salesforce or HubSpot

Будет плюсом

• Experience in a startup or scale-up environment
• Prior exposure to AI-powered products or technologies beyond general product knowledge
• Please note: Visa sponsorship is not available for this role

Условия

• OTE: €65,000 – €95,000 (fixed salary + uncapped commission), depending on experience
• Opportunity to shape a foundational commercial function at a well-funded, fast-scaling AI startup
• LOCATION
• Based in Vienna, Austria. The role is primarily on-site with hybrid flexibility. Candidates must be willing to work from the Vienna office

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