Business Operations Manager, Technical Support Ops

Навыки

• Коммуникация
• Customer Success
• Лидерство
• Обучаемость
• LLM
• Looker
• SQL

О компании и продукте

• Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
• Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
• The Business Operations Manager will be a strategic partner embedded within the Technical Support organization at Samsara, driving operational excellence and enabling data-informed decision-making at scale. This role sits at the intersection of strategy and execution—supporting senior leadership with the insights, communications, and operational frameworks needed to run and grow the business effectively.

Задачи

• Partner with Technical Support leadership to develop strategic narratives and executive-ready presentations that communicate business performance, key priorities, and operational outcomes
• Build and maintain reporting frameworks that track core business metrics—such as CSAT, time to resolution, and cost to serve—and synthesize findings into actionable insights for senior leadership
• Translate complex data and operational trends into clear, compelling stories that inform strategic decisions and drive alignment across the organization
• Drive cross-functional collaboration across Technical Support, Product, R&D, Sales, and Business Technology teams to align on priorities and execute on key initiatives
• Lead and manage special projects and operational improvement efforts that enhance efficiency and customer experience within the Technical Support ecosystem
• Leverage AI tools (e.g., Claude, ChatGPT) and self-service data capabilities on a day-to-day basis to accelerate analysis, content generation, and workflow automation
• Own and operationalize AI governance across the support organization — tracking tools, skills, and use cases being built across teams, establishing versioning standards, and ensuring best practices are shared rather than siloed
• Identify and close information gaps through independent research, data exploration, and rigorous synthesis — returning with something richer than the original ask
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Требования

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara
• We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers
• You want to be with the best: At Samsara, we win together, celebrate together and support each other
• You will be surrounded by a high-caliber team that will encourage you to do your best
• 8+ years of experience in business operations, management consulting, strategy, or a related field
• Bachelor’s degree from a 4-year accredited university
• Demonstrated ability to build executive-level presentations and strategic communications that convey a clear, compelling narrative
• Strong analytical skills with the ability to independently source, interpret, and synthesize data to support decision-making
• Comfort and previous experience using AI tools for analysis, content generation, and workflow automation
• Experience working cross-functionally and influencing stakeholders without direct authority
• High degree of independence and intellectual curiosity — able to take a loosely defined problem and return with structured, rigorous thinking and actionable recommendations
• An ideal candidate also has
• Experience working in or with customer support, technical support, or a complex SaaS environment
• Background in management consulting, investment banking, or a high-growth technology company
• Familiarity with data tools (e.g., Tableau, Looker, SQL) for self-serve analytics
• Experience streamlining and scaling products, processes, and workflows with AI
• Track record of building operational programs or processes from the ground up
• The range of annual base salary for full-time employees for this position is below
• Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience
• Learn more about our total rewards and benefits below
• Annual Base Salary

Условия

• At Samsara, we build for the people who keep the global economy moving
• We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders
• Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company
• We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time
• Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more
• If you’re ready to build for the long term and own the outcome, your journey starts here
• Flexible Working
• At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams
• Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements
• For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions
• In these cases, the job description will clearly indicate any working location requirements
• Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely
• All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable
• Belonging at Samsara
• At Samsara, we welcome everyone regardless of their background
• All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law
• We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact
• Accommodations
• Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities
• 113,050 — $133,000 CAD

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