Citi Developer Concierge – Application Support Technical Specialist - Assistant Vice President

Навыки

• AppsFlyer / Adjust
• Коммуникация
• Лидерство
• Ответственность за результат

О компании и продукте

• At Citi, our Tech team doesn’t just support finance – we are helping to redefine it
• From deploying advanced AI to helping shape global markets, we build systems that matter

Задачи

• The Application Support Senior Analyst provides technical and business support for users of Citi Applcations
• This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
• Start of day checks, continuous monitoring, and regional handover
• Perform same day risk reconciliations
• Develop and maintain technical support documentation
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
• Participate in application releases, from development, testing and deployment into production
• Engages in post implementation analysis to ensure successful system design and functionality
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues
• communicates impact
• Ensures essential procedures are followed and helps to define operating standards and processes
• Act as a liaison between users/traders, interfacing internal technology groups and vendors
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements
• Acts as advisor or coach to new or lower level analysts
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations
• Directly impacts the business by ensuring the quality of work provided by self and others
• impacts own team and closely related work teams
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information

Требования

• Proven experience in an Application Support role
• Experience installing, configuring or supporting business applications
• Experience with some programming languages and willingness/ability to learn
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholde
• Education
• Bachelor’s/University degree or equivalent experience
• What we’ll provide you
• By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as
• 27 days annual leave (plus bank holidays)
• A discretional annual performance related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Условия

• Every day, $5 trillion crosses through our network
• We do business in 180+ countries operating at a scale few can match
• Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities
• Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech
• The Applications Support Senior Analyst is a seasoned professional role
• Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function

Паспорт вакансии

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