CS Content Designer

Навыки

• Внимание к деталям
• CJM / JTBD
• Коммуникация
• Общение с клиентами
• Ответственность за результат
• UX-дизайн

О компании и продукте

• CS Content Designer Department: Customer Service and Experience
• Description We’re building a Content Design function from scratch and we need people who want to be a part of that.
• We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after.

Задачи

• Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time
• Think scenario first, not just in answer templates or individual edits
• Based on that, create clear and usable content: flow descriptions, articles, instructions, etc
• Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve
• Help evolve content guidelines and standards

Требования

• 1+ years of experience in either UX Writing, Content Design, or Knowledge Management
• Basic experience with analyzing support tickets or customer journey mapping (CJM)
• Strong written communication skills and attention to detail, which you can demonstrate through your portfolio
• Experience with iterating and improving content based on feedback, research, and data
• Strong cross-functional collaboration skills
• Why join us
• Help us challenge injustice by creating fair choices for millions of people across 48 countries
• Develop your professional skills with access to mentoring, career consulting, and learning programs
• Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program
• Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects
• Work alongside people who take initiative, speak openly, and challenge themselves to grow
• Improve your language skills through co-financed courses and internal speaking clubs
• Final benefits may vary depending on the location

Условия

• Employment Type: Full Time
• Location: Egypt

Паспорт вакансии

История публикации

Откуда что взялось

Отмечено то, что вывели мы. Без пометки — значение назвал работодатель.

Почему на этом месте в выдаче

Порядок выдачи объявлен контрактом: свежесть решает между днями, полнота и зарплата — внутри дня.