Customer Architect

Навыки

• CJM / JTBD
• Elasticsearch
• ELK / Elastic Stack
• GMV / MRR
• HR-процессы
• Kibana
• Обучаемость

О компании и продукте

• Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI

Задачи

• Your chief aim will be to ensure the customer derives significant value, eliminate technical frictions, and propel the uptake and application of Elastic solutions, with the ultimate goal of growing annual recurring revenue (ARR)
• Collaborate closely with the account team, including the Account Executive and the Solutions Architect (Pre-sales engineer), to provide ongoing technical coverage and support, while the account team focuses on identifying new deals
• Define the technical success plan for each customer, outlining the optimal use of Elastic solutions to achieve their business objectives
• Ensure a successful technical customer journey, from onboarding to adoption, while continuously driving the consumption of Elastic solutions
• Understand and articulate the value proposition of Elastic solutions and align them with the customer's business goals
• Work closely with customers to identify and eliminate technical frictions, promoting a smoother adoption and implementation of Elastic solutions
• Liaise between customers and support , as necessary, to ensure an optimized support resolution experience smoothing the adoption curve for the customer
• As a hands-on technical authority, collaborate with the Service Team to deliver personalized, frictionless solutions that meet the unique needs of each customer
• Develop a comprehensive understanding of the customer's business needs and translate these into technical requirements for Elastic solutions
• Find opportunities for expansion, at which point the account team takes over to expand the subscription, aiming to grow annual recurring revenue (ARR)
• Foster ongoing customer relationships, ensuring that customers continue to increase their utilization of Elastic solutions, further driving ARR
• Continuously review and assess customer consumption of Elastic solutions, proactively suggesting upgrades and enhancements that increase value and drive further consumption
• As a Sr Customer Architect, you will be the Trusted Technical Advisor, working in tandem with the customer and complementary groups like Field and Services Teams to ensure that Elastic solutions are exceeding customer's expectations
• By actioning this plan , you will be seen as the trusted advisor, guiding the customer towards achieving their desired outcomes, thereby ensuring their success and satisfaction
• From providing technical guidance and sharing standard methodologies to aligning technical objectives with the customers' business goals, your work is instrumental in facilitating smooth adoption, sustained usage, and increased consumption of our solutions

Требования

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred
• Validated experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience with Elastic solutions or equivalent technologies
• Experienced with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana) and how to align them with business objectives is a plus
• Excellent communication and presentation skills
• Strong social skills, with the ability to establish relationships with customers and team members
• Demonstrated problem-solving skills, with a track record of delivering innovative solutions
• Ability to lead multiple projects simultaneously and meet deadlines
• Compensation for this role is in the form of base salary plus a variable component, that together comprise the On-Target Earnings (OTE)
• On-Target Earnings (OTE) are based on a 70/30 pay mix (base salary / target variable)
• The typical starting OTE range for new hires in this role is listed below
• This range represents the lowest to highest OTE we reasonably and in good faith believe we would pay for this role at the time of this posting
• We may ultimately pay more or less than the posted range, and the range may be modified in the future
• An employee's position within the OTE range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs
• Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders
• Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program
• Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being
• The typical starting salary range for this role is
• The typical starting Target Variable range for this role is
• 46,000 — $72,800 USD
• The typical starting On-Target Earnings (OTE) range for this role is
• Additional Information - We Take Care of Our People
• As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are
• we need you for what you can do

Условия

• 107,500 — $170,100 USD
• 153,500 — $242,900 USD

Паспорт вакансии

История публикации

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