Customer Success Manager

Навыки

• B2B-продажи
• CJM / JTBD
• CRM-системы
• Customer Success
• HR-процессы
• Переговоры
• Решение задач

О компании и продукте

• This is a unique opportunity to join a fast-growing, Seed-stage AI startup in Munich as its first Customer Success Manager. The company automates inside sales workflows — quoting, order processing, and customer inquiries — for distributors and manufacturers using AI, integrating directly with enterprise ERP and CRM systems such as SAP and Oracle.
• You'll own the complete customer journey from day one, working hand-in-hand with the Chief Product Officer, sales, and engineering teams to drive adoption, retention, and expansion. This role sits at the intersection of customer partnership and product influence — and will directly shape how the company grows.

Задачи

• Own the end-to-end customer lifecycle: sales support, onboarding, adoption, and expansion
• Serve as the primary point of contact and trusted advisor for customers, building deep, long-term partnerships
• Lead onboarding and implementation programs to ensure fast time-to-value and sustained engagement
• Run workshops and training sessions to accelerate product adoption and share best practices
• Translate customer feedback into actionable product insights and influence the roadmap
• Help customers unlock measurable efficiency gains and cost savings, supporting them through key negotiations
• Drive retention, account growth, and strategic partnership development
• Collaborate closely with product, sales, and engineering to ensure customer needs shape development priorities

Требования

• 1+ years of experience in customer success, account management, or client relationship management in a SaaS or B2B environment
• Demonstrated experience delivering customer onboarding, training sessions, and workshops to drive product adoption
• Confident communicator able to engage with and influence C-level stakeholders
• Strong analytical and problem-solving mindset — able to distil complex issues into clear, actionable insights
• Proven ability to collaborate cross-functionally with product, sales, and engineering teams
• Proactive, empathetic, and people-oriented — genuinely motivated to create lasting customer value
• Native-level German and fluent English (both are essential for this role)
• Willingness to work fully on-site in Munich, with occasional travel to customer sites
• Right to work in Germany (visa sponsorship is not available)
• Background in or familiarity with ERP/CRM systems (e.g. SAP, Oracle, Salesforce)

Будет плюсом

• Exposure to construction, HVAC, electrical, building materials, supply chain, or trades industries
• Experience in a high-growth startup or early-stage company environment
• LOCATION
• This is a fully on-site role based in Munich, Germany
• Occasional travel to customer sites is expected
• Visa sponsorship is not available — candidates must have the right to work in Germany

Условия

• Compensation details will be discussed during the interview process
• As an early-stage startup with strong investor backing (including Y Combinator), the company offers competitive compensation and the opportunity for meaningful equity participation alongside significant career growth as the team scales

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