Customer Support Engineer

Навыки

• Коммуникация
• CRM-системы
• База знаний
• Ответственность за результат
• Решение задач
• Service Desk
• WebRTC

Задачи

• Provide expert-level support for our clients on complex problem resolution
• Troubleshoot SIP call flows, call quality, network problems, and portal features, including peering providers and upstream SIP Carriers
• Collaborate with other teams and escalate sophisticated problems where a course of action is not immediately obvious by maintaining full ownership of the issue, ensuring the customer is fully informed until the resolution
• Handle customer support inquiries via the ticketing system and email
• Maintain and develop a support knowledge base by documenting support processes, procedures, and templates
• Develop a deep understanding of our product and various operational strategies to enhance client efficiency
• Participate in training sessions and online presentations for clients, primarily in English
• Provide customer support through messaging platforms, analyze reported issues, and direct them to the appropriate departments
• Work at evening and night shifts

Требования

• Basic knowledge of networks is required!
• Fresh graduates and 3-4 course students (preferably in Radio engineering, electronics and telecommunications, Infocommunication technologies, and communication systems)
• Strong written and verbal communication skills
• English - B2/C1
• Problem-solving abilities
• Team collaboration
• Ability to quickly grasp new concepts and technologies
• With us, you'll enjoy the best of both worlds: a start-up environment with established company resources
• We are open to new ways of thinking, especially those that will contribute to our overall success
• Opinions and ideas are always welcome they are encouraged!

Условия

• Competitive salary
• After the probation period: €4000/year for medical insurance
• A nicely-located, new, spacious office
• Top-notch work equipment
• Free lunch and healthy snacks every day
• Professional development
• 2/2 shift (evening and night shifts only)
• ТОО CONNECTIVITY SOLUTIONS (КОННЕКТИВИТИ СОЛЮШНЗ)
• We offer systems to monitore and manage communication networks to cover information subsystems, such as billing, CRM, HelpDesk, sales and marketing, equipment control and accounting, provisioning, and etc
• IT-компания
• График работы
• Полный день
• Тип занятости
• Полная занятость
• Необходимая степень образования
• Не указано
• Направление
• Информационные технологии
• Опыт работы
• Без опыта
• Зарплата

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