Customer support specialist (LATAM)

Навыки

• CRM-системы
• Решение задач

О компании и продукте

• We are looking for a motivated and experienced Customer Support Specialist to join our dynamic team

Задачи

• As a key player in our fast-growing financial company, you will provide high-quality support to our international clients trading in CFDs, forex, and cryptocurrency markets
• Receiving and processing customer inquiries via phone, email, live chat, or ticketing system
• Providing timely and accurate responses to questions about products, services, procedures, and company policies
• Troubleshooting technical issues and user errors, escalating complex cases to relevant departments when needed
• Logging all interactions, requests, and resolutions in the CRM or ticketing system while maintaining customer records
• Collecting customer feedback and professionally handling complaints to restore trust and improve service quality
• Conducting product consultations, setup assistance, and demonstrations as required
• Coordinating with internal teams (technical support, sales, finance, etc.) to resolve issues efficiently
• Sharing customer insights to support product and service improvements
• Maintaining high professionalism, customer focus, and full compliance with SLAs and internal standards

Требования

• Native Spanish speaker with strong knowledge of Portuguese and English
• 1–3 years of experience in customer support or back-office roles
• Proven experience in high-volume support (live chat, email, or phone)
• Hands-on experience with trading platforms (CFDs, leverage, margin), payments, or KYC processes
• Excellent problem-solving skills with the ability to explain complex technical issues in a clear and simple manner
• Must have previous experience working with FX brokers or cryptocurrency exchanges
• Full remote work from any location in LATAM
• 1 Competitive salary in USD

Условия

• Location: LATAM

Паспорт вакансии

История публикации

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