CX Automations Engineer

Навыки

• Самостоятельность
• CRM-системы
• JavaScript
• LLM
• Zapier / Make / n8n
• Prompt engineering
• Python

Задачи

• Actively build, code, and deploy automated solutions and AI agents to solve operational bottlenecks
• Architect, code, and maintain complex automated workflows and backend integrations using tools like Torq
• Design, test, and optimize prompt chains, autonomous AI agents, and custom LLM workflows
• Analyze support data to identify manual overhead and implement immediate automation solutions
• Partner with Product, R&D, CRM, and Data teams to bridge technical gaps
• Establish and track KPIs (deflection rates, cost savings, CSAT) to continuously optimize automation performance
• You will transform operational workflows and eliminate manual friction points using cutting-edge AI agents, LLMs, and orchestration platforms, allowing our live team to focus on high-value player interactions
• You will take projects from abstract concepts to production-ready automations built for global scale

Требования

• 1+ years of proven experience building and shipping AI-driven applications or complex automations
• Bsc in Industrial Engineering, Information Systems or similar field
• Demonstrate basic to intermediate scripting skills (Python/JavaScript) along with experience using AI coding assistants (e.g., Cursor, Copilot)
• Bring practical expertise in enterprise orchestration platforms (Torq, Make, Zapier) and modern CRM ecosystems (Zendesk, Salesforce)
• Deep familiarity with LLM APIs and advanced prompt engineering techniques
• Combine strong data literacy (SQL/BI experience is a plus) with a self-starter mindset to take projects from concept to production
• Full proficiency in both Hebrew and English
• Moon Active is looking for a hands-on CX Automation Engineer to drive the next technological evolution of our global support department
• In this hands-on role, you will bridge high-level strategy and technical execution—shaping the vision for our support automation roadmap as well as actively building it

Паспорт вакансии

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