Data Analyst - CoreOps

Навыки

• Решения на данных
• Looker
• Room / Realm / CoreData
• Ответственность за результат
• Power BI
• SQL
• Tableau

Задачи

• Design and maintain operational KPIs and dashboards across Non-Payments products (Business Account, subscriptions/collections, and electronic invoicing/DTE), ensuring clear visibility of product health across Chile, Peru, Colombia, and Mexico
• Define minimum operational standards (SLOs, SLAs, error thresholds) together with product owners, track performance against them, and coordinate corrective actions when deviations arise
• Own key operational routines such as reconciliations, exception handling, and periodic checks, while supporting the design of new processes that improve reliability and merchant experience
• Act as the operational point of contact for external providers, using data and clear metrics to raise incidents, negotiate fixes, and prioritise improvements
• Partner with Product, Engineering, Enablement, Finance, and Support teams to deliver data-driven insights, align on improvement roadmaps, and identify opportunities for automation and better monitoring across Non-Payments products
• You'll be great for this role if…
• Ability to structure complex problems, set clear priorities, and translate data into decisions that teams can act on with a hypothesis-driven approach
• Experience supporting cross-functional stakeholders and communicating clearly and concisely, in both Spanish and English
• Comfort working across multiple products and initiatives simultaneously, adapting quickly as priorities and products evolve
• A proactive ownership mindset — someone who doesn't just flag problems but drives them through to resolution, with a strong focus on operational quality and reliability

Требования

• SumUp is on a mission to empower small businesses worldwide with simple and affordable tools
• Today, more than 4 million businesses across 37 markets rely on SumUp to manage payments, finances, and customer relationships
• With a team of over 4,000 people from more than 90 nationalities, SumUp is built on global collaboration, inclusivity, and a continuous learning culture
• They're committed to creating an environment where everyone belongs, feels supported, and can grow — no matter how they identify
• Team description
• The CoreOPS team is the operational backbone behind SumUp's product ecosystem in Latin America, made up of three focused cells: Payments, Non-Payments, and Enablement
• This role sits at the heart of the Non-Payments cell, where products like the SumUp Business Account, collections/subscriptions, and electronic invoicing (DTE) are growing fast and need a dedicated owner to make sure they run reliably and improve continuously
• If you're energised by complex operational challenges and want to see the direct impact of your work on merchants and product teams, this is a role with real scope and meaningful ownership
• Strong analytical skills and hands-on experience working with operational or product data to identify patterns, risks, and actionable opportunities — including SQL and BI tools such as Looker, Power BI, Tableau, or similar

Будет плюсом

• Experience in fintech, payments, or financial services operations
• Exposure to digital financial products such as digital accounts, subscriptions, invoicing, or lending
• Familiarity with subscription billing, recurring payments, or dunning processes
• Understanding of tax/e-invoicing concepts (DTE or equivalent) in LATAM
• Why you should join SumUp
• 🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Santiago office
• This involves an office-first setup
• 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
• 📚 A dedicated annual L&D budget that you can use to advance your career through further education
• 🏖 Generous time off: 20 days of paid leave, plus public holidays and special leave days
• 🌴 Break4me: 1-month sabbatical after 3 years of service
• 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team
• Job Application Tip
• Please note that this is only a guide
• If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp

Условия

• 🏥 Health and life coverage: in partnership with Zurich, we offer health insurance, including optical and dental and life insurance
• 💻 Extra allowances: tax-free support for meals, childcare, transportation, and home internet

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