Data Scientist - Algorithms, Community Support

Навыки

• Общение с клиентами
• Решения на данных
• LLM
• Machine Learning
• Управление проектами
• Python
• SQL

О компании и продукте

• Airbnb is a mission-driven company dedicated to creating a world where anyone can belong anywhere. Our Community Support (CS) team is at the heart of that mission—delivering seamless, 10-star customer service experiences complemented by world-class, personalized human support that empowers hosts and guests at every step of their journey.
• As a Data Scientist working on Algorithms in CS, you will have the opportunity to collaborate with a strong team of engineers, product managers, designers and operation agents to enable personalized, fair and exceptional experience for guests & hosts using advanced LLM/ML modeling for Community Support.
• Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Задачи

• We're looking for a talented Data Scientist with LLM/ML expertise to join the Community Support Data Science team
• In this role, you'll partner closely with the tech lead to tackle significant components of high-impact projects with a direct opportunity to shape and influence our AI-powered products, differentiated service experiences, and operational optimization strategies
• The ideal candidate combines deep technical fluency in LLM/ML with a bias toward action and impact, comfort with ambiguity, and a passion for building scalable, scientific solutions
• You’ll work on high-impact projects like
• Implement advanced techniques to automate the LLM evaluation process with high efficiency and quality
• Scale the high-quality synthetic datasets curation across various CS domains for training and evaluating LLM
• Build LLM/ML models to understand customer issues based on diverse datasets and identify failure modes and opportunities for improvement
• Build personalization models to offer differentiated experiences and maximize business impact
• A Typical Day
• Discover Opportunities: Identify high-impact business opportunities through data exploration and model prototyping, and translate business problems into scientific formulations
• Uncover Insights: Analyze structured and unstructured data to uncover meaningful insights and craft actionable proposals that help shape strategy
• Build and Ship: Build and deploy production LLM/ML models that directly contribute to the launch of data-driven products, leveraging AI tools to enhance efficiency and impact
• Collaborate Cross-Functionally: Build strong relationships with cross-functional partners across Product, Design, Engineering, Operations, and Analytics to drive collaboration and innovation
• Influence Decisions: Communicate learnings to leaders and stakeholders in a clear, compelling manner that drives informed, data-driven decision-making
• Empowerment: Think strategically about how to scale and evolve data science capabilities within your domain, contributing to the long-term vision for how science drives platform outcomes

Требования

• 2+ years of relevant industry experience (e.g. data/ML scientist, tech lead, junior faculty) and a Master’s degree or PhD in relevant fields
• State-of-the-art knowledge of AI/ML models
• Strong fluency in Python/R and SQL, observation causal inference skill is a plus
• Proven ability to communicate clearly and effectively to audiences of varying technical levels
• Ability to translate complex findings and results into compelling narratives that drive impact
• Excellent project management, communication, and collaboration skills
• A product-oriented mindset, with the ability to apply conceptual and innovative thinking to develop and implement solutions that consider the user experience
• Your Location
• This position is US - Remote Eligible
• The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager
• While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity
• This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list
• If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from

Условия

• Our job titles may span more than one career level
• The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands
• The base pay range is subject to change and may be modified in the future
• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits
• Pay Range
• 151,000 — $175,000 USD

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