Delivery Manager, Self-Service

Навыки

• B2B-продажи
• Confluence
• Customer Success
• Jira

О компании и продукте

• Xsolla is evolving its partner platform to support a growing portfolio of audience-specific products and experiences. This initiative is actively expanding, with new products and their dedicated entry points launching in phases throughout the year.
• We are looking for a Delivery Manager to drive execution of this program and, once products go live, to own the operational coordination that keeps them running smoothly. This is a two-phase role. In the build phase, you will coordinate delivery across Product, Engineering, Design, and Marketing to ship on schedule. Post-launch, you will run the operational backbone that connects each product to the teams supporting it.
• Reporting to the Business Accounts lead, this is a high-trust, high-visibility role at the center of one of Xsolla's core platform initiatives.

Задачи

• Delivery & Launch Coordination
• Own the delivery plan and timeline for the program rollout across an expanding set of products and their landing experiences
• Maintain a current dependency map across Product, Engineering, Design, and Marketing
• identify and escalate risks and blockers before they affect delivery
• Coordinate cross-functional launch readiness for each new product release
• Track progress in Jira and keep delivery status accurate and current
• Stakeholder Communication & Meetings
• Prepare and run recurring program meetings — distribute agendas in advance, capture action items, and follow them through to completion
• Publish a regular status update covering progress, upcoming launches, and active blockers
• Act as the primary point of contact for coordination questions across teams
• Maintain Confluence documentation for processes, decision logs, and launch playbooks
• Operational Coordination
• Design and operate the collaboration framework connecting launched products with partner departments (Marketing, DevRel, Support, Product, Engineering) — intake, SLAs, escalation paths
• Operate the request intake and tracking system — receive needs, route to owners, monitor progress
• Run regular syncs with key contacts across departments and resolve or escalate blockers
• Build and maintain operational playbooks so the model scales cleanly as the portfolio grows
• Insights & Feedback Loop
• Capture feedback from product teams and product owners, route actionable items, and close the loop
• Synthesize recurring themes into input for product prioritization
• Track delivery and operational metrics and surface friction across the partner journey

Требования

• 3+ years of program, project, or delivery management experience in a technology or platform organization
• Demonstrated experience managing cross-team dependencies and stakeholder communication in a multi-team or multi-product environment
• Proficiency with Jira and Confluence for tracking, reporting, and documentation
• Strong written and verbal communication, with experience producing status updates, meeting materials, and operational documentation
• Ability to work independently, manage competing priorities, and proactively identify and escalate issues
• Track record of establishing and improving operational processes
• Fluent English

Будет плюсом

• Background in gaming, digital commerce, or platform-as-a-service environments
• Experience launching products or platforms from zero to one
• Familiarity with B2B SaaS, customer success, or partner-facing programs
• Experience working with distributed, async-first teams across multiple timezones

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