Delivery Managers - Tieto Banktech (m/f/d)

Навыки

• Анализ данных
• ITIL / ITSM
• Работа с ключевыми клиентами
• Управление проектами

О компании и продукте

• We are seeking two driven and experienced Delivery Managers to join our team and manage our customers within Equity- and Mutual Funds trading and settlement solutions. In this role, you will be responsible for ensuring high-quality customer deliveries and driving continuous improvement in our services. You will play a key role in identifying and meeting customer needs, developing strong relationships, and leading initiatives to elevate our service delivery to the next level.

Задачи

• Customer Relationship Management: Build and maintain strong relationships with clients, acting as their main point of contact and trusted advisor
• Conduct regular, proactive meetings to drive collaboration and ensure structured follow-up
• Delivery Management: Lead and manage cross-functional initiatives across Sales, Product, customer integration, and customer delivery
• Ensure alignment with customer requirements and provide regular progress updates
• Process Improvement: Identify areas for improvement in delivery processes and initiate new initiatives to enhance efficiency and quality
• Review and approve changes according to the Change-process
• Team Coordination: Coordinate deliveries across multiple engineering teams, both local and global, ensuring high-quality, timely, and client-satisfactory outcomes
• Financial Management: Monitor and manage financials, schedule, and scope to ensure the delivery stays on track
• Responsible for budget and profit/loss for the delivery
• Issue Resolution: Work closely with Customer Support and Product teams to promptly address and resolve client issues, ensuring a smooth customer experience
• Data Analysis & Reporting: Track and analyze customer usage data to identify trends, generate insights, and recommend improvements to boost client satisfaction and engagement
• Ensure Customer Contract Fulfillment: Ensure that all customer contracts are fulfilled to the highest standards
• Establish Customer Plan Aligned with our strategy: Develop and implement customer plans that align with our strategy
• Improve Customer Satisfaction: Continuously work on improving customer satisfaction through effective service delivery
• Accelerate Add-On and Farming Sales: Drive additional sales and farming opportunities to enhance customer value
• Simplify and Focus Governance Process: Streamline governance processes to ensure efficiency and focus
• Improve Commercials of Customer Contracts: Enhance the commercial aspects of customer contracts to ensure profitability

Требования

• Minimum 5 years of experience in a similar role, such as Service Delivery Manager, Key / Account Management, Sales or Project Management
• Experience in connecting business needs with IT solutions and with IT management
• Proven ability to drive change and improve processes
• Fluency in Swedish and English
• both written and oral
• It is beneficial, but not mandatory, if you also have
• Experience with ITIL or similar frameworks is a plus
• Previous experience within the securities market or fFinancial sector deliveries is beneficial
• Technical background in IT is advantageous

Условия

• We offer you professional growth, meaningful projects, open culture and an outstanding work-life balance!
• We offer you an opportunity to create the future of a growing, fast-developing and important sector
• We believe that our organizational culture is an important part of enabling you to be successful
• We provide a flexible hybrid work model as part of our culture and way of working
• Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge
• Did we get you inspired?
• We look forward to your application!
• For more information or questions, please contact Talent Acquisition team recruitmentinbanking@tieto.com
• Hope to hear from you soon!
• Location: Solna
• We perform background checks on all final candidates
• Tieto declines calls from recruitment companies
• Additional Information
• At Tieto, we believe in the power of diversity, equity, and inclusion
• We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation
• Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity
• Stay alert to recruitment scams
• Tieto only communicates via @tieto.com email addresses
• We never ask candidates to pay fees or share financial details during recruitment
• If you receive a suspicious message claiming to be from Tieto, don't respond — verify it via our official careers site
• For more information visit Important Advisory Regarding Recruitment Fraud | Tieto Blog

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