Desktop and Engineering Support Engineer

Навыки

• Active Directory
• Ansible
• AWS
• Коммуникация
• DNS / DHCP
• Git
• Linux

О компании и продукте

• Graphcore is one of the world’s leading innovators in Artificial Intelligence compute.
• It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry.
• As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies. Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone.
• Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives. A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation.

Требования

• Essential
• Technical Skills
• Proficiency in operating systems: Windows (11), macOS, Linux
• Desktop/laptop hardware troubleshooting, peripheral setup, printers, monitors, docking stations
• Networking fundamentals: TCP/IP, DHCP, DNS, Wi-Fi troubleshooting, VPN support
• Application support: Microsoft 365 suite, collaboration tools (Zoom, Slack)
• Active Directory & user management: Password resets, group policy basics, and user account administration
• Security awareness: Antivirus, encryption, and multi-factor authentication support
• Familiarity with cloud services (AWS, Oracle)
• Experience partnering with engineering teams to identify issues and refine workflows
• Proven ability to implement and manage change requests
• Datacentre/comms room management
• Essential travel between office and 3rd party factory locations to support on-site infrastructure
• Experience as smart hands for remote functional teams
• Strong communication skills to explain technical issues to both technical and non-technical users
• Ability to prioritize and manage multiple tickets under pressure
• Problem-solving and analytical thinking for root cause analysis
• Collaboration with cross-functional teams

Будет плюсом

• Microsoft certified (cloud/server/client)
• Experience with imaging & deployment tools (SCCM or others)
• Understanding of remote deployment tools (Ansible, Puppet)
• Network infrastructure configuration/management (Switches/Firewalls/Routers)
• Microsoft AD administration
• Experience with network storage technologies
• Experience with VCS
• Proficiency in documentation and issue-tracking software suites
• We welcome people of different backgrounds and experiences
• we’re committed to building an inclusive work environment that makes Graphcore a great home for everyone. We offer an equal opportunity process and understand that there are visible and invisible differences in all of us. We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments

Паспорт вакансии

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