Digital Operations Support Analyst

Навыки

• Анализ данных
• Excel
• Нагрузочное тестирование
• Power BI
• Решение задач
• Управление релизами

О компании и продукте

• We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role Definition. Provides support and problem resolution for specific products

Задачи

• Assists clients with implementing new products, new releases and software upgrades. Responds to inquiries and requests from clients
• Trains customers in product operation and maintenance
• Participates in analysis of client identified issues or problems which may require changes to software, procedures, or documentation
• Diagnoses, troubleshoots and resolves common technical problems. Escalates as per procedures
• Skill Descriptors
• Effective Communications: Understanding of effective communication concepts, tools and techniques
• ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
• Level Working Knowledge
• Delivers helpful feedback that focuses on behaviors without offending the recipient
• Listens to feedback without defensiveness and uses it for own communication effectiveness
• Makes oral presentations and writes reports needed for own work
• Avoids technical jargon when inappropriate
• Looks for and considers non-verbal cues from individuals and groups
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems
• Identifies and documents specific problems and resolution alternatives
• Examines a specific problem and understands the perspective of each involved stakeholder
• Develops alternative techniques for assessing accuracy and relevance of information
• Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution
• Uses fact-finding techniques and diagnostic tools to identify problems
• Customer Support Policies, Standards and Procedures: Knowledge of the organization's customer support policies, standards and procedures
• ability to guide customers on all company interactions
• Follows standards and procedures that are relevant to one's own function and initiative
• Technology, Digital and Data

Требования

• ability to apply knowledge of problem solving appropriately to diverse situations

Паспорт вакансии

История публикации

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