Finnish & Swedish Speaking Customer Support Specialist, Tieto Banktech (m/f/d)

Навыки

• Общение с клиентами
• HR-процессы

О компании и продукте

• We are looking for a Swedish & Finnish Speaking Customer Support Specialist who wants to be part of Tieto Banktech. Tieto Banktech is the leading financial services software and solution partner in the Nordics
• We are staffed 24/7, which means that shift work is required during daytime, evening, and night shifts, as well as weekends

Задачи

• Receive incoming calls from customers, mainly individuals but also stores and bank personnel, and assist them with their inquiries
• Register all incoming inquiries in various systems
• Resolve incoming inquiries according to the situation
• Provide top-level service and communication to our customers, finding the best solutions based on the situation
• Work to establish and develop good relationships with the company's customers
• Job Description
• You will work independently to receive incoming calls and provide the highest quality customer service
• Most of your tasks will be related to financial services and supporting the bank's end customers, including blocking bank cards, etc
• Your work will be carried out in Finnish, Swedish and English
• This position offers you the opportunity to work in a fantastic team of 13 people where collaboration and well-being are highly valued
• You will also have close cooperation with colleagues located in other locations such as Mo I Rana & Riga

Требования

• Proficiency in Finnish, Swedish (B2 and higher) and English is a must
• Has previous experience in a customer service role where you have dealt with individuals, for example, via phone, store, restaurant, etc
• Is service minded
• Good knowledge of computer systems
• Good qualifications in German language are advantage
• Personal qualities as we provide support around the clock, we are looking for someone who is flexible, loyal, and solution oriented
• You should ideally be responsible and structured in your work and be able to professionally handle customers in all situations
• Furthermore, you should be meticulous in your work to always ensure that you deliver the highest quality of service to the customer
• There may also be periods of high workload, so we expect you to be able to handle stressful situations and communicate easily with colleagues
• We place great emphasis on personal qualities
• With our scale, expertise, and specialization, we empower financial institutions to enhance agility, efficiency, and accelerate digital transformation
• When joining Tieto Banktech as a Swedish & Finnish Speaking Customer Support Consultant

Условия

• We offer you an exciting position at one of the largest IT companies in the Nordics
• A company experiencing growth nationally and internationally
• Hybrid work
• A strong professional environment that will provide opportunity and knowledge of quick onboarding
• An active, competent, and welcoming working environment with enthusiastic colleagues
• Modern and contemporary workspaces
• Did we get you inspired?
• We look forward to your application!
• For more information or questions, please contact Talent Acquisition team recruitmentinbanking@tieto.com Hope to hear from you soon!
• Hope to hear from you soon!
• Location: Sweden - Solna
• Background checks will be performed on all final candidates
• Tieto does not accept calls from recruitment agencies
• Additional Information
• At Tieto, we believe in the power of diversity, equity, and inclusion
• We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation
• Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity
• Stay alert to recruitment scams
• Tieto only communicates via @tieto.com email addresses
• We never ask candidates to pay fees or share financial details during recruitment
• If you receive a suspicious message claiming to be from Tieto, don't respond — verify it via our official careers site
• For more information visit Important Advisory Regarding Recruitment Fraud | Tieto Blog
• Employment type: Hourly-employment
• We offer modular, pre-integrated banking as a service solutions and market-leading software for core, payments, credit, cards, financial fraud, and wealth

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