Gaming Technical Assistant (Help Desk)

Навыки

• Коммуникация
• Jira
• Решение задач
• Service Desk
• Zendesk / Freshdesk / Intercom

Задачи

• Provide professional support to players on game-related issues through written communication in English
• Analyze, categorize, and escalate complex player issues to the relevant game development teams
• Collaborate with team members to find effective solutions to player concerns
• Maintain a high level of player satisfaction by delivering prompt, accurate, and friendly support
• Stay up-to-date with game updates, features, and technical changes to offer informed assistance
• A Successful Candidate Must Have
• Fluency in written English – clear, professional communication skills are essential
• Passion for gaming – an interest in the gaming industry and familiarity with popular games
• Technical aptitude – ability to troubleshoot and understand basic technical problems related to software and gaming platforms
• Problem-solving skills – analytical thinking with the ability to identify, diagnose, and solve issues efficiently
• Ability to work well in a team-oriented environment, contributing to group problem-solving and process improvement
• Extra Great to Have
• Previous experience in customer or technical support, ideally in the gaming or tech industry
• Strong organizational skills, with the ability to manage multiple player requests and prioritize effectively
• Empathy and patience when dealing with a wide range of player personalities and issues
• Ability to quickly adapt to new tools, technologies, and systems used for game support
• Familiarity with support ticketing systems and helpdesk software (e.g., Zendesk, Jira, etc.)
• Salary: From 1440 EUR/month (gross)
• Contact Email
• jobs@nordcurrent.com
• Why Nordcurrent?
• We create world-class games that are loved by millions
• We love to learn new things and strive for continuous self-development
• We are eager to share our knowledge through Level Up Talks and take advantage of our book libraries
• We are committed to maintaining our environment stress-free to support creativity and quality work

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