Implementation Services Project Manager

Навыки

• Customer Success
• HR-процессы
• Лидерство
• Мониторинг и observability
• Управление проектами

О компании и продукте

• Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.
• Datadog’s Implementation Services team helps customers implement and deploy Datadog quickly. Our team leads the discovery, design, build, and launch of the Datadog platform to help customers accelerate time to value and get the most out of their investment

Задачи

• Design and guide the project planning and delivery for multiple implementation engagements
• Manage timelines, deliverables, and overall project health to minimize risk and ensure successful completion of engagements
• Partner with Implementation Services’ leadership to uplevel the team’s project management approach, documentation, and process
• Collaborate with other teams, including Customer Success, Technical Account Management, and Sales to deliver an exceptional onboarding experience
• As a member of our team, you will be responsible for guiding multiple implementations from start to finish and delivering an exceptional customer experience
• At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table

Требования

• 7+ years Technical Project or Program Management experience including planning, scheduling, and reporting
• 5+ years of Customer facing experience in a services or success role
• Strong presentation skills and the ability to communicate effectively to business and technical audiences
• Experience with DevOps services and technologies
• Role requires regular travel to client sites, within your area and other regions, using various modes of transportation (car, train, air), depending on business needs
• Able to travel via auto, train or air up to 30% of the time
• Datadog values people from all walks of life
• We understand not everyone will meet all the above qualifications on day one
• That's okay

Условия

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks
• Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog
• We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them

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