Integration Manager & Technical Support Specialist

Навыки

• Agile
• API (интеграции)
• Тестирование API
• Внимание к деталям
• B2B-продажи
• Grafana
• HR-процессы

О компании и продукте

• Founded in 2019, Utorg builds the infrastructure behind stablecoin payments: on- and off-ramps, self-custodial wallets, and crypto cards. Over 2 million users across 130+ countries already buy, hold, and spend crypto through our app. On the B2B side, the same rails power 2,100+ platforms, with $2.4B+ moved to date.
• Fully MiCA-authorized across the EEA. PCI DSS Level 2 certified and backed by Dragonfly, TA Ventures, and Hypra.
• The team is responsible for final technical verification, production readiness, and successful Go-Live launches for our merchants.
• Daily Focus: Pre-live merchant configurations, payment method setups, and activating merchants in the production environment.

Задачи

• Merchant Integration: Technical onboarding and payment routing configuration (PSP, On/Off-ramp, Cards)
• Access Management: API key issuance and system environment configuration
• API Testing: Request validation and integration troubleshooting using Postman
• Incident Investigation: Transaction analysis and root-cause identification using JSON payloads , SQL queries , and Grafana logs
• Bug Triage: Bug replication, isolation (merchant vs. platform side), and technical escalation to Engineering

Требования

• The Background: 1+ years of experience in L2/L3 Tech Support OR a solid track record as a Senior Support Agent / Support Manager within a FinTech, Crypto, or payment processing environment
• Log & Troubleshooting Experience: You have hands-on experience working with logs
• You know how to use monitoring tools to trace transaction errors and find the actual root cause of an issue
• The Tech Foundation: You understand client-server architecture, REST APIs , and JSON structures
• Tooling: You are comfortable using Postman to validate requests
• What personal qualities make someone thrive in this team?
• Operational Precision: High attention to detail in technical configurations and logs
• Proactivity: Self-driven approach to merchant support and problem-solving
• Fast Adaptability: Ability to quickly absorb new technical documentation and workflows
• Problem-solving : Strong analytical skills, with the ability to perform root cause analysis and develop clear remediation plans under time constraints
• The Communicator: You speak and write fluent English (B2/C1) , allowing you to communicate complex technical details to international merchants easily
• Ukrainian / Russian language skills with the ability to write concise incident reports and present technical findings to non-technical stakeholders
• Remains calm under pressure, accountable, detail-oriented, and committed to continuous learning

Условия

• Work remotely as part of an agile, international team that is shaping the future of finance
• Competitive salary range based on individual experience and contribution
• Career progression opportunities to advance into senior SRE, product, or engineering roles
• Impact & ownership. Take a central role in ensuring platform reliability, where accuracy and timeliness are critical
• Collaborative culture
• Join a transparent environment that values open dialogue, experimentation, and measurable impact
• Please apply with your CV and a brief note describing a significant incident you led, your technical approach, and the outcome

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