IT Support Engineer

Навыки

• Bash / shell
• Коммуникация
• Confluence
• Общение с клиентами
• HR-процессы
• iOS
• Jira

О компании и продукте

• Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
• The Corporate Technology (CorpTech) Services team is a strategic support partner to all Stripes, in office and remote. We ensure the successful operation of new hires, account off-boards and critical business systems with a global team.
• We’re looking for a Tier 1 Support Engineer to join the MXC CorpTech Services team to provide in-person, thoughtful and individualized support for all Stripes. Stripe is looking for individuals who can work in a fast paced environment and work autonomously to deliver team oriented results.

Задачи

• You’ll be responsible for providing technical assistance and support related to computer systems, hardware, and software
• Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions
• In-person support is required as well as setting up desks and managing/auditing peripherals
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person, email, Slack or ticketing system
• Provide in-person IT HelpDesk assistance to Stripe employees, contingent workers, and vendors
• Walk customers through problem-solving processes and follow up to ensure issues have been resolved
• Run diagnostic programs to resolve problems as well as troubleshoot IT scripts, systems, or automation
• Support and maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence, etc.)
• Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
• Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades
• Assist with new hire onboarding and training curriculum
• Update, and maintain detailed external and internal IT documentation
• Onboard and support third-party vendors and/or contractors
• Contribute to shared global IT off-boarding tasks and responsibilities
• Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more)
• Own IT asset management and ensure accurate and actionable records are kept of required equipment
• Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team
• Create and update technology documentation for internal IT teams and for Scale employees
• Participating in on-call rotations as required by the business

Требования

• You have the ability to take initiative on tickets and contribute to project design and implementation
• You are skilled at writing, updating and maintaining technical documentation and sending directed communications
• You are comfortable working as an individual contributor on a global team that is driving towards a common goal
• You will best succeed in this role by leading on things you are passionate about while supporting others in their passion
• You love problem solving and collaborating with others to provide world class support
• Being the best fit for this position means you are both humble and confident
• You strive towards excellence but understand your limitations and don’t hesitate to ask for help when needed
• We’re looking for someone who meets the minimum requirements to be considered for the role
• The preferred qualifications are a bonus, not a requirement
• Possess 2+ years of experience in IT HelpDesk experience
• Possess strong working knowledge of Apple systems and software
• Possess strong working knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence, or similar cloud providers
• Possess strong working knowledge of Atlassian systems (JIRA and Confluence)
• Possess understanding of script execution and troubleshooting (ex: Ruby, Bash, Python)
• Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JAMF)
• Able to independently manage and prioritize workload and projects
• Possess outstanding interpersonal and communication skills
• Is empathetic, humble, and possess a strong focus on customer service

Паспорт вакансии

История публикации

Откуда что взялось

Отмечено то, что вывели мы. Без пометки — значение назвал работодатель.

Почему на этом месте в выдаче

Порядок выдачи объявлен контрактом: свежесть решает между днями, полнота и зарплата — внутри дня.