IT Support Engineer /VBI

Навыки

• Коммуникация
• CRM-системы
• MES / TMS / PLM
• Naumen / ServiceNow / OTRS
• Salesforce
• SAP
• SLA

Задачи

• Build, operate, and continuously improve IT services within the area of responsibility
• Analyze IT incidents, problems, inefficiencies, and system weaknesses
• Support and train users on new IT systems and solutions
• Act as a business partner for key users and process teams
• Contribute to incident and problem management
• Manage and govern IT Service Operations processes
• Coordinate and monitor external service providers at an operational level
• Ensure service level fulfillment (SLA) and readiness for crisis situations
• Support continuous improvement and service integration across business processes
• Participate in technology projects and initiatives to improve IT performance
• Contribute to building a high‑performing IT organization
• Good knowledge of IT infrastructure , including: endpoint management
• network and communication technologies
• servers, storage, and cloud computing
• identity and access management
• University degree in IT or an equivalent combination of education and experience
• Strong analytical skills and ability to improve IT service efficiency
• Customer‑oriented mindset with the ability to collaborate closely with business teams
• Most searched
• Services
• Application Services
• Cybersecurity
• Enterprise

Требования

• Expertise
• Value added reseller
• Aerospace
• Utilities
• Financial Services
• Profile Minimum 2 years of experience in IT Operations or IT Service Management

Будет плюсом

• Basic knowledge of business systems such as ERP, CRM, MES, or HCM
• Experience with IT Service Management tools
• General understanding of business processes (e.g. finance, sales, production, logistics)
• Experience in a manufacturing or automotive environment
• Proactive attitude, strong communication skills, and ability to work in an international environment
• About Inetum Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions
• Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow, Lodz the company offers a wide range of IT services
• Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences
• Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle
• It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all
• Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas
• Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions
• Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs
• Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow
• Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs
• With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements
• In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market
• Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment
• Here's what makes working at Inetum unique
• Flexible and hybrid work
• Flexible working hours
• Hybrid work model, allowing employees to divide their time between home and modern offices in key Polish cities
• Attractive financial benefits
• A cafeteria system that allows employees to personalize benefits by choosing from a variety of options
• Generous referral bonuses, offering up to PLN6,000 for referring specialists

Условия

• Healthcare
• Life Sciences
• Hospitality
• Insurance
• Manufacturing
• Public Sector
• Consumer
• Telecommunications
• Entertainment
• Transport
• Logistics
• Contacts
• Job offers
• Whitepaper
• Global (English)
• Most searched
• Services
• Application Services
• Cybersecurity
• Enterprise
• Transformation
• Workplace
• Platforms
• Infrastructure
• Microsoft

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