Junior Customer Success Manager

Навыки

• AppsFlyer / Adjust
• Customer Success
• Excel
• iGaming / betting
• REST API
• Апсейл и кросс-сейл

О компании и продукте

• Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.
• Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, Kaizen Gaming, and Bancaribe.
• Sumsub is recognized as a Great Place To Work® in the US and rated 4.3 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging.
• Now we are looking for a Junior Customer Success Manager who will build, keep and improve strong connections with our customers.

Задачи

• Managing clients on all levels: technical, business, and product and help them succeed in their goals
• Managing and growing relationship with Key Client (stakeholders)
• Identifying opportunities and potential challenges
• Providing clients with training and webinars
• Introducing clients to the new features and handling new feature releases
• Providing client feedback internally
• Collaborating with Sales, Solution Architects, Partners, Product Management, Legal and Marketing teams as the client’s representative

Требования

• Prior experience as a Customer Success Manager, Account manager, Business Development Manager, Project Manager in crypto, fintech, payments spheres
• Basic understanding of KYC will be a big plus
• Proficiency in Google Sheets / MS Excel
• Strong analytical skills and proactive approach

Условия

• Remote-first, trust-based culture
• Work from the place that works best for you
• No mandatory office days, no attendance trackers
• In some locations, we provide offices or coworking spaces, but the choice is yours
• True flexibility
• We do not fix you to a 9-to-5 schedule
• You can adjust your working hours when needed, as long as your day stays productive and in sync with the team
• Compensation
• We offer fair, transparent pay benchmarked against the market, a performance-based bonus of up to 20% of base salary, plus uncapped upsell and cross-sell bonuses
• Retirement, Secured. 401(k) Retirement Plan with a 4% company match and immediate vesting, helping you invest in your long-term financial future with confidence
• Comprehensive Company Time Off
• Enjoy a strong balance of rest and flexibility with company-wide 20 days of vacation, 10 flexible day-offs for local holidays or personal needs, and 7 sick days
• To help you truly recharge, Sumsub offers a winter break from December 24–26 and December 31–January 3, plus an extra day off for your birthday
• Health Insurance, Covered. Comprehensive medical, dental, and vision coverage from day one, giving you peace of mind and protection
• Work that matters
• Our mission is to build a digital world that is secure, accessible and inclusive for everyone
• From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online
• Truly global
• We work across continents and time zones, with teammates and customers from all over the world
• You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide
• Growth built in
• Clear goals, open feedback and personal development plans
• We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums
• Team offsites
• Sometimes just Slack is not enough

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