Junior Key Account Manager (Client Success Associate)

Навыки

• Agile
• B2B-продажи
• CRM-системы
• Customer Success
• Работа с ключевыми клиентами
• Ответственность за результат
• Retention и отток

О компании и продукте

• We're Osome - an international fintech startup making the lives of entrepreneurs easier. We help thousands of businesses kick admin, accounting and bookkeeping out of their day-to-day, so they can spend more time on what's important to them. We've developed a unique solution that combines SaaS with a human-in-the-loop approach to provide full-fledged services in real-time.
• We’re experiencing rapid growth in both client base and team, which now comprises around 500 people across our offices worldwide. As we continue to scale, we’re looking for more bright minds who are excited to make a real impact by solving complex problems.

Задачи

• Manage a portfolio of strategic client accounts
• Conduct Quarterly Business Reviews
• Prepare account plans
• Coordinate internal teams to deliver client outcomes
• Monitor key compliance and operational milestones
• Follow up on ongoing deliverables
• Maintain accurate CRM/account documentation
• Identify upcoming risks and opportunities
• Escalate complex cases where appropriate
• Build strong relationships with internal stakeholders
• Relationship Management
• Manage a portfolio of strategic clients with complex business structures
• Build trusted long-term relationships with key decision-makers
• Become the client's primary point of contact for all commercial and operational matters
• Understand each client's business model, objectives and growth plans
• Maintain complete ownership of the client relationship throughout their lifecycle
• Proactive Account Management
• Conduct regular account reviews and Quarterly Business Reviews (QBRs)
• Monitor upcoming statutory deadlines, renewals and business milestones
• Identify potential risks before they impact the client
• Develop account plans for each assigned client
• Ensure clients receive proactive recommendations rather than reactive support
• Cross-functional Coordination
• Coordinate work across Accounting, Corporate Secretarial, Tax, Payroll, KYC and Client Support teams
• Drive internal follow-ups to ensure deliverables are completed on time

Требования

• 3+ years in Key Account Management, Customer Success, Relationship Management or Client Success
• Experience managing high-value B2B clients
• Strong stakeholder management experience
• Experience coordinating multiple internal teams
• Experience within a Corporate Service Provider (CSP), Accounting, Corporate Secretarial, Tax or Professional Services environment. (Nice to have)
• Experience supporting SMEs or founder-led businesses. (Nice to have)
• Success measure
• Client Satisfaction (CSAT)
• Internal Quality Score (IQS)
• Net Promoter Score (NPS)
• Renewal rate
• Account health
• Proactive client engagement
• Internal SPO adherence
• Client feedback
• Quality of account documentation

Условия

• Multi-cultural environment to enhance your global perspective
• Learning opportunities and mentorship from peers and leaders
• An agile working model focused on goals and performance
• Remote working arrangement
• Office laptop will be provided

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