Компания Andersen Lab в поиске джуниор и мидл специалистов helpdesk

Навыки

• Active Directory
• B2B-продажи
• Коммуникация
• DNS / DHCP
• HR-процессы
• Jira Service Management
• База знаний

О компании и продукте

• Компания Andersen Lab в поиске джуниор и мидл специалистов helpdesk 🙂
• Helpdesk / Technical Support Engineer
• Candidate location: Europe, Serbia
• Contract type: B2B / contractor

Задачи

• Provide first-line technical support to users
• Troubleshoot hardware, software, and network issues on user devices
• Install, configure, and maintain workstations, laptops, and peripherals
• Manage user accounts, access rights, and permissions (e.g., Active Directory)
• Support common business applications (MS Office, email clients, VPN, etc.)
• Log, track, and resolve incidents and service requests in a timely manner
• Assist with onboarding/offboarding processes (account setup, equipment provisioning)
• Maintain documentation and knowledge base articles
• Ensure compliance with IT policies, security standards, and best practices

Требования

• 1+ years of experience as a Helpdesk / Technical Support Engineer or in a similar role
• Good knowledge of Windows OS / Linux OS
• Familiarity with Active Directory, user management, and access control
• Basic knowledge of networking (TCP/IP, DNS, VPN)
• Experience with ticketing systems (e.g., ServiceNow, Jira Service Management)
• Strong troubleshooting and problem-solving skills
• Good communication skills and a customer-oriented mindset
• Ability to prioritize tasks and handle multiple requests simultaneously
• English: Intermediate+

Будет плюсом

• German: Pre-Intermediate+

Условия

• Work with global brands like Samsung, T‑Systems, Ryanair, and Johnson & Johnson
• Competitive salary pegged to USD + extensive benefits package
• Access to Andersen Knowledge Base and compensation for professional certifications
• Opportunity to grow as an expert or manager, with mentoring programs available
• Collaborative environment with a strong team of like-minded professionals
• Author: @K_I_R_I_L_O_V
• Salary: 1,800$ +

Паспорт вакансии

История публикации

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