L2 Support Engineer

Навыки

• Партнёрский маркетинг
• API (интеграции)
• B2B-продажи
• Коммуникация
• Grafana
• iGaming / betting
• База знаний

О компании и продукте

• The L2 Application Support Engineer is responsible for monitoring, troubleshooting, and resolving application and API-related issues to ensure system stability and performance. The role involves analyzing logs and system metrics, supporting releases and deployments, collaborating with cross-functional teams, and contributing to continuous improvements in application monitoring and support processes.
• Provide Level 2 application support by triaging, investigating, and resolving incidents related to REST APIs, backend services, application failures, system outages, and performance degradation.
• Analyze application logs, system configurations, Grafana dashboards, and performance metrics to identify root causes and implement effective solutions or workarounds.
• Execute database queries to validate data integrity, troubleshoot application issues, and support incident resolution activities.

Требования

• Minimum 2 years of experience in Application Support, Production Support, Technical Support, or a similar role
• Hands-on experience troubleshooting web applications, backend systems, and REST APIs in a production environment
• Strong experience working with relational databases and writing SQL queries for analysis, troubleshooting, and data validation
• Understanding of application monitoring and observability tools, preferably Grafana
• Experience analyzing logs, performance metrics, and system health indicators to identify and resolve issues
• Knowledge of incident management, root cause analysis, and problem-solving methodologies
• Familiarity with software release processes, deployments, hotfix testing, and production support activities
• Strong collaboration and communication skills with the ability to work effectively across Engineering, QA, and Product teams
• Experience creating technical documentation, knowledge articles, and operational procedures

Будет плюсом

• xposure to NoSQL databases, automation initiatives, cloud environments, and modern monitoring ecosystems
• Ability to work in a fast-paced environment, manage competing priorities, and maintain a high level of customer and service focus
• Here's what we offer
• Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us
• Benefit from two Free Fridays each year, limited to one per quarter
• 3 sick leave days per year, no doctor's note required
• Daily catered lunch or monthly lunch allowance
• Private Medical Subscription
• Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training
• Access to an Employee Assistance Program through TELUS Health
• Our office perks include parking, on-site massages, and frequent team-building activities in various locations
• And did we mention our amazing office space complete with its own pool and gym?
• At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally
• Come join us and experience the difference!
• EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association
• In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification
• EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions

Условия

• Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year

Паспорт вакансии

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