L2 Support Engineer (Endpoint)

Навыки

• Active Directory
• ArgoCD / Flux
• Azure
• Bash / shell
• CI/CD
• Коммуникация
• ELK / Elastic Stack

О компании и продукте

• We are looking for a proactive L2 Support Engineer (Endpoint) with experience managing enterprise-scale environments and supporting globally distributed teams. You will be responsible for maintaining and improving our Windows/macOS infrastructure, endpoint management platforms, collaboration tools, and automation processes while driving reliability, security, and operational excellence across the organization.

Задачи

• Administration and maintenance of Windows/macOS infrastructure in distributed environments
• Administration of Microsoft Active Directory, Azure ID/Entra ID, Google Workspace, Slack, and related SaaS platforms
• Administration and support of endpoint management systems (Microsoft Intune, Kandji/Jamf/Iru, etc.)
• Automation of routine administrative tasks using Python, PowerShell, Bash, and AI-assisted workflows
• Management of software deployment, device compliance, identity and access management processes
• Participation in infrastructure improvement initiatives, R&D, and implementation of new services and technologies
• Maintenance of technical documentation and knowledge base
• Collaboration with vendors, security teams, and engineering teams to improve infrastructure reliability and security

Требования

• At least 3 years of experience at companies with 100+ employees and distributed offices\partially or fully remote
• Expert knowledge of modern operating systems MS Windows Server and MS Active Directory
• Basic Linux experience
• Experience with administration and support of collaboration and endpoint management platforms: Slack, Azure ID, Google Workspace, etc
• Experience with administration and support of MDM platforms: Microsoft Intune and Apple device management solutions (Kandji/Iru, Jamf, or similar)
• Understanding of modern endpoint management, device compliance, software deployment, and identity/access management practices across Windows and macOS environments
• Experience with monitoring and logging systems (Zabbix, Grafana, Prometheus, Graylog, ELK, etc.)
• Hands-on experience using AI tools (ChatGPT, Claude, Copilot, etc.) for infrastructure automation, scripting assistance, troubleshooting, and technical research
• Scripting languages (Python/PowerShell/Bash) - daily routine automation
• Strong troubleshooting and cross-team communication skills
• English B1+ (be able to participate in meetings with vendors tech support and sales/presales managers) and strong command of Russian

Будет плюсом

• Higher technical education would be a plus
• Experience with GitOps and CI/CD workflows (GitLab CI, GitHub Actions, etc.)
• Experience supporting globally distributed teams and remote-first environments
• Experience with SSO/MFA solutions and identity providers (understanding OIDC/SAML protocols)

Условия

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events

Паспорт вакансии

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