Lead Billing Data Analyst | Billing, Payments & Subscription Analytics

Навыки

• Airflow
• dbt
• ETL / ELT
• Лидерство
• Power BI
• Python
• Retention и отток

О компании и продукте

• Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/
• We’re looking for a Lead Billing Data Analyst (Billing, Payments & Subscription Analytics) to own the data strategy behind our subscription billing operations. This is a hands-on leadership role: you’ll build analyses and pipelines that improve billing performance, while also managing and mentoring a team of analysts.

Задачи

• ANALYTICS & TECHNICAL WORK
• Monitor, analyze, and report on billing and support performance metrics (payments, renewals, refunds, disputes/chargebacks), and surface emerging trends
• Build and maintain data pipelines that deliver accurate, timely, and reliable billing data
• Design and run A/B tests and experiments to evaluate billing and support initiatives
• Analyze the impact of product, marketing, and pricing changes on billing outcomes, risk behavior, and customer support metrics
• Build and maintain dashboards and visual reporting that provide clear, real-time visibility into billing health and support performance
• Turn insights into recommendations that reduce disputes, churn, and operational inefficiencies
• Document analyses, workflows, definitions, and data logic to ensure clarity, reproducibility, and consistency
• LEADERSHIP & COLLABORATION
• Lead, mentor, and grow a team of data analysts: set expectations, coach on methodology, and ensure high-quality output
• Own the team’s intake and prioritization process
• manage task flow and delivery timelines against business needs
• Uplevel the team’s billing domain knowledge and analytical/technical skills
• Partner cross-functionally with Billing, Support, Finance, Product, and Marketing to align metrics, definitions, and processes with risk-mitigation goals

Требования

• Deep subscription billing expertise: substantial experience with payments, renewals, refunds, disputes/chargebacks/TC40 in a recurring-revenue business (non-negotiable)
• Advanced SQL: complex joins, window functions, incremental logic, and performance-aware query writing
• Data visualization: proficiency with Omni, Tableau, Power BI, or similar tools to build dashboards and communicate insights clearly
• People leadership: experience setting priorities, distributing work, reviewing output, and being accountable for a team’s results
• Statistical & analytical rigor: forecasting, experiment design, and translating ambiguous business questions into structured analysis
• Billing platforms / processors: familiarity with tools such as Stripe, Braintree, Nuvei, or similar
• Strong communication: ability to explain complex findings to both technical and non-technical stakeholders
• Cross-functional collaboration: track record of influencing decisions with data across multiple departments

Будет плюсом

• Python and/or modern analytics tooling (dbt, Airflow, or similar)
• Experience building and maintaining ETL/ELT pipelines for billing or financial data
• Risk analysis or fraud-adjacent experience in billing contexts
• Advanced visualization techniques (cohorts, funnels, anomaly detection dashboards)
• LOCATION
• Ruby Labs operates within the CET (Central European Time) zone
• This ensures optimal collaboration and communication during working hours

Условия

• Discover the perks of being part of our vibrant team!
• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance
• Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days
• Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge
• Company-provided MacBook: Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them
• Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities
• Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere
• Be part of our fast-growing team and seize this excellent opportunity for personal and professional growth!

Как проходит отбор

• After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received
• If we see a potential fit, we proceed with the following steps
• Recruiter Screening (40 minutes)
• Technical Interview (90 minutes)
• Final Interview (60 minutes)
• LIFE AT RUBY LABS
• At Ruby Labs, we move fast, aim high, and expect the same from our team
• We’re not here to play small—we’re here to build, grow, and win
• That means we look for people who are ambitious, driven, and ready to give their best every single day
• This is a place for individuals who thrive under pressure, embrace challenges, and see opportunity in every obstacle
• If you’re hungry to achieve, motivated by impact, and want to grow at the speed of your own ambition, Ruby Labs offers the platform to make it happen
• Here, effort is matched with reward
• We recognize those who go all in and deliver results, and we create space for people who want more—more responsibility, more growth, and more success

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