MERCHANT SUPPORT SPECIALIST

Навыки

• API (интеграции)
• Тестирование API
• Внимание к деталям
• AWS
• E-commerce
• Elasticsearch
• Jira

О компании и продукте

• Компания: Centrobill. Отрасль: Fintech

Задачи

• Onboard new clients and helps them integrate our API & launch payment methods
• Investigate client-reported incidents & assist with questions via ticketing system
• Use internal tools, logs, and monitoring systems (AWS CloudWatch Logs Insights, Kibana/Elasticsearch)
• Work closely with our Development, Payments Operations, Sales teams to resolve merchant issues
• Escalate requests to appropriate teams and facilitate/track them through resolution
• Contribute to internal documentation

Требования

• Experience in payments, fintech, e-commerce
• Strong analytical, pattern recognition and problem-solving skills
• Basic understanding of card payments workflow and 3D Secure
• Basic understanding of APIs, HTTP requests, JSON, and web technologies
• English level — B2-C1 (written and spoken)
• Manage multiple requests and priorities simultaneously
• Strong attention to detail and ability to solve problems individually
• Adaptability to new patterns, quick-learner
• Comfortable working with SLAs/ticketing systems such as Jira
• Опыт: от 1 года
• Centrobill is a global fintech company with over 13 years of industry experience, helping merchants accept payments through credit cards, debit cards, and alternative payment methods
• We operate with an international team and a results-oriented environment focused on innovation, growth, and long-term partnerships

Будет плюсом

• Experience with log analysis tools (e.g. AWS CloudWatch Logs Insights, Elasticsearch, Kibana)
• Experience with API testing tools (e.g. Postman)

Условия

• Stable salary and official employment
• Paid time off and holiday gifts
• Corporate insurance and English courses (after the probation period)
• Opportunity to join a growing international payments business
• Flexible work environment
• Career growth
• Remote or office (Kyiv)
• Информация
• Занятость: Полная
• Зарплата: from 900 $

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