NOC Manager - Tel Aviv, Israel

Навыки

• AWS
• Azure
• Bash / shell
• CI/CD
• Customer Success
• Datadog / New Relic
• Форензика и реагирование

Задачи

• Operational Leadership: Directs 24/7 global NOC teams, managing incident response, service uptime, and operational excellence
• Proactive Monitoring & Observability: Implements monitoring, alerting, and observability tools (e.g., Prometheus, Grafana, Datadog) to track system health via golden signals (latency, traffic, errors, saturation)
• Automation and Toil Reduction: Leads efforts to automate repetitive operational tasks and manual troubleshooting to improve system reliability and reduce human error
• Incident Management & Root Cause Analysis (RCA): Oversees the management of critical incidents, ensures timely communication, and performs post-mortem analysis to prevent recurrence
• Team Management & Development: Coaches, mentors, and develops NOC engineers and SREs, fostering a culture of high performance and continuous improvement
• Stakeholder Collaboration: Partners with engineering, development, and IT teams to align system performance with business goals and SLA requirements
• Key Differences in Focus
• NOC Focus: Primarily monitoring, detecting, and responding to incidents, ensuring connectivity and managing alerts
• SRE Focus: Focuses on engineering improvements, reducing technical debt, automation, and system resilience
• The Transformation: Modern managers are transforming traditional, manual NOCs into automated, SRE-driven environments
• Tel Aviv, Israel
• NOC Team Leader
• Customer Success
• Team Leader
• Full-time
• Description
• Rapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce
• With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless
• We believe in straight talk, quick decisions, strong execution and elegant solutions
• Rapyd is where hard work pays off and careers take off
• Join us and let’s build the future of fintech together
• Get the tools to grow globally at www.rapyd.net . Follow: Blog , Insta , LinkedIn , Twitter
• The NOC Team Lead is responsible for ensuring the high availability, reliability, and performance of a company’s production systems, infrastructure, and applications
• This hybrid role bridges traditional reactive monitoring (Network Operations Center – NOC) with proactive, automated, and software-centric engineering practices (Site Reliability Engineering – SRE)

Требования

• Experience: 3+ years in managing technical teams within NOC, SRE, or infrastructure domains
• Technical Skills: Proficiency in cloud platforms (AWS, Azure, GCP), Kubernetes, Linux/Unix, and scripting languages (Python, Bash, Golang)
• Tools: Experience with monitoring platforms (Datadog) and CI/CD tools (e.g., Jenkins, GitLab)
• trong communication, leadership, and crisis management skills
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