Product Manager, Agent SDK

Навыки

• Коммуникация
• Лидерство
• Маркетинговая стратегия
• Ответственность за результат
• React
• Salesforce
• TypeScript

О компании и продукте

• At Sierra, we’re building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
• We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
• Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

Задачи

• Bring Enterprise-grade AI Agents to the World: We're on a mission to revolutionize the way consumers & businesses interact by empowering every business to build a world-class AI agent that fully represents its identity and brand
• Your work will make this a reality
• Solve for the Customer: We serve multiple stakeholders – People looking for help from our Agents, CX managers using our tools to monitor and improve the process, and Developers looking to build on and extend our platform
• Each of these has a unique set of needs and product challenges
• Innovate: AI Agents represent a new frontier
• Discovering new tools and processes for building agents will be among the defining characteristics of the next generation of companies
• Collaborate: Partner closely engineering, design, leadership, and the entire company to define and build a seamless and cohesive experience
• Advise: Become trusted and strategic advisor to our customers, in partnership with our sales, go-to-market, and forward-deployed teams
• End-to-End Ownership: Lead the product through all stages from concept to excellent execution, in close collaboration with cross-functional partners

Требования

• Strong Product Foundations: Extensive experience in product management, with a track record of leading products from ideation through launch and iteration
• Technical Depth: Comfort working deeply with engineering on technical systems and tradeoffs
• Experience building or shipping developer-facing or highly technical products (e.g
• APIs, SDKs, products serving developers), and the ability to engage credibly in architectural and implementation discussions
• User-Driven Curiosity: Passion for deeply understanding user needs and identifying the right solutions from first principles
• Ability to operate in high ambiguity and drive new 0→1 product bets
• Cross-Functional Collaboration: Product is a team sport
• Proven ability to partner closely with engineering, design, customers, and leadership to turn complex ideas into shipped products
• Clear, Precise Communication: Excellent written and verbal communication skills, with the ability to explain complex technical and product concepts to a wide range of stakeholders
• Values Alignment: Embodies our values and contributes positively to our culture
• Adaptability and Resilience: Thrives in a fast-paced startup environment, adapts quickly to changing priorities, and navigates ambiguity with confidence
• EVEN BETTER…
• Experience building AI-driven products, especially conversational or agentic systems
• Hands-on experience writing production code (e.g. TypeScript, React, or similar), or prior experience as a software engineer

Условия

• We want our benefits to reflect our values and offer the following to full-time employees
• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary benefit stipend giving people the ability to spend where it matters most
• Free alphorn lessons
• These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans
• Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies
• BE YOU, WITH US
• We're working to bring the transformative power of AI to every organization in the world
• To do so, it is important to us that the diversity of our employees represents the diversity of our customers
• We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team
• We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class

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