Product Manager, Agent Studio

Навыки

• Salesforce

О компании и продукте

• At Sierra, we’re building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
• We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
• Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
• We’re looking for a Product Manager for Agent Studio: the core environment where agents are created, tested, and improved.

Задачи

• Define the agent building experience - Shape how users move from idea
• implementation across journeys, chat, and workflows. Create clear abstractions for building complex agent behavior without unnecessary friction
• Own the Agent Development Life Cycle - Design how users analyze conversations, make changes, test improvements, and release updates. Ensure the loop between build
• learn is tight, fast, and intuitive
• Build simulation and testing systems - Define how agents are validated before deployment
• Create tools for simulating real-world scenarios, identifying failures, and improving performance with confidence
• Design reusable systems through packages - Define how integrations, skills, and agent behaviors are packaged, discovered, and reused
• Enable users to compose sophisticated agents from modular building blocks that improve over time
• Integrate AI copilots into the workflow - Work closely on how Ghostwriter (build) and Explorer (analyze) fit into Agent Studio
• Decide what is automated vs user-driven, and how AI augments each step of the workflow
• Make agent quality measurable and actionable- Define evaluation frameworks and feedback systems so users can understand performance and systematically improve their agents

Требования

• 3+ years of product management experience, ideally working on developer platforms, AI systems, or complex technical products
• Strong technical depth - Ability to engage deeply with engineers on system design (e.g., simulation systems, evaluation frameworks, APIs, and platform architecture)
• Experience building 0→1 products or platforms - Comfortable defining new abstractions and workflows in ambiguous spaces
• Experience working with AI systems - Familiarity with LLMs and the challenges of building, testing, and iterating on non-deterministic systems
• Strong product instincts for builder tools - You have taste in developer experience and can balance power, flexibility, and usability

Условия

• We want our benefits to reflect our values and offer the following to full-time employees
• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary benefit stipend giving people the ability to spend where it matters most
• Free alphorn lessons
• These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans
• Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies
• BE YOU, WITH US
• We're working to bring the transformative power of AI to every organization in the world
• To do so, it is important to us that the diversity of our employees represents the diversity of our customers
• We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team
• We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class

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