Product Manager - Customer Onboarding

Навыки

• Amplitude
• B2B-продажи
• CRM-системы
• HR-процессы
• LLM
• Роадмап
• SASS / LESS

Задачи

• You'll own customer onboarding, the journey that turns a signed merchant into an active member of Teya
• You'll be the operator who takes a problem like "first-pass approvals are stuck at 70%" or "merchants keep dropping off at the app-login step" and ships the fix
• You'll own the funnel end to end, drive the metrics that matter (first-pass approval rate, activation, time to activate), and partner across Sales, Risk, Engineering and Design to make onboarding fast, simple and reliable across our markets
• YOUR TEAM
• You'll join the Sales Platform team in Product, which owns the systems behind how Teya acquires and onboards merchants: customer acquisition, onboarding, the sales CRM, pricing, and the dialler
• The team serves Teya's sales channels across Europe (field sales, inside sales, Independent Sales Consultants, resellers, and self-serve), and onboarding sits on the critical path for our unified sales platform
• We move quickly and use modern tools to do it
• AI is part of how the team works day to day, with Glean and Claude flowing into our workflows and internal skills and automations that let a small team ship at the pace of a much bigger one
• You'll use these from day one, and you'll help us build new ones
• On a regular day, you'll
• Own the end-to-end onboarding journey within the Sales Platform, from offer acceptance through to an activated, transacting member, as the directly responsible individual
• Drive first-pass approval rate by stripping out document friction and rework, and cutting the manual escalation load that currently props the flow up
• Own the roadmap and the data, finding where the funnel leaks, building the business case, prioritising, and reporting on what moved
• Use AI as a core part of your workflow, building and using reusable skills and automations to find drop-off, draft requirements, and move faster across the job
• YOUR STORY
• Years of experience matter less than what you've shipped
• That said, most people ready for this role have roughly 3–5 years in product, ideally on an onboarding, activation or other conversion-sensitive flow
• You’ve built funnel dashboards in product analytics tools like Amplitude, defining event taxonomy and posing specific questions to be answered with data
• You've owned a funnel and moved a metric, and you can talk through what worked, what didn't, and what you'd do differently
• You're comfortable in the data. You can pull your own numbers (SQL or a self-serve tool) and turn them into where-to-focus decisions
• You can work across Risk, Engineering, Design and Sales without hand-holding, and you're at home with ambiguity and a lot of stakeholders
• Experience in payments, fintech, or another regulated environment (KYC, identity, compliance) is the strongest signal, but not a hard requirement
• You're genuinely capable and curious about AI tooling
• You've used Claude, ChatGPT or similar in your work, and you're excited to build agentic workflows that raise the quality and speed of what you ship
• You like simple over clever, you can strip a messy requirement back to first principles, and you'd rather ship and iterate than wait for perfect

Условия

• Physical and mental health support through our partnership with WellHub, including gym access, 1-1 therapy, meditation, and digital fitness and nutrition apps
• Work from our offices in London (House of Teya, next to Blackfriars Bridge) or Porto
• Private Health and Life Insurance
• Pension Scheme
• 25 days of Annual Leave (+ Bank Holidays)
• Opportunities to travel to our different offices across Europe
• Regular merchant experiences at our headquarters
• Healthy office snacks and drinks
• Teya is proud to be an equal opportunity employer
• We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work
• We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all
• If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know
• We are committed to ensuring that every candidate has a fair and accessible experience with us

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