Product Manager, Duet

Навыки

• Google Tag Manager
• Маркетинговая стратегия
• Роадмап

О компании и продукте

• Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
• Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
• We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
• We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

Задачи

• Own the Duet product roadmap from discovery through delivery
• Spend meaningful time with customers to understand how they use Duet
• Partner with engineering and research team to ship and validate quickly
• Develop evaluation criteria for Duet's AI output quality
• Work with GTM to translate Duet's capabilities into proof points that land with heads of CX and technical buyers — you'll be asked to join customer calls and sales demos
• Define the metrics that matter: not just adoption, but whether Duet is actually making agents better over time and compressing the iteration cycle for customers
• Your background looks something like this
• 5+ years of product management experience at a company building AI, developer tooling, or enterprise software — you've owned a meaningful surface area and shipped things real customers depend on
• Technical acumen — you can read an agent trace, engage meaningfully with engineers on model behavior, and form your own opinions about whether an AI output is good or not
• Strong written communication — specs, strategy docs, and async updates that don't require follow-up questions
• Customer instincts — you know how to run discovery without leading the witness, and you can tell the difference between what customers say they want and what they actually need
• Comfort navigating ambiguity and a track record of making good decisions with incomplete information
• Experience shipping AI-powered features or working with LLMs in a product context is a strong plus

Будет плюсом

• A Computer Science, Engineering, or Math degree or equivalent technical experience
• Previous startup or high-growth company experience
• Experience with building prototypes and 0-to-1 products
• Compensation

Условия

• We proudly offer the following benefits for our full-time employees
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office to keep you at your best
• Take what you need vacation policy (subject to local requirements
• UK employees receive 25 days of statutory leave)
• These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans
• 232K – $290K + Offers Equity

Паспорт вакансии

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