Product Manager, Voice

Навыки

• ASR / TTS
• Salesforce

О компании и продукте

• At Sierra, we’re building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
• We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
• Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
• We’re looking for a Product Manager for Voice: real-time, human-quality AI conversations.

Задачи

• Define the voice interaction model - Shape how agents handle real-time conversations—turn-taking, interruptions, latency, tone, and recovery from errors
• Design what “human-quality” voice interaction actually means in practice
• Build reliable real-time systems - Work closely with engineering on streaming architectures, latency budgets, and failure handling
• Voice is unforgiving—ensure agents respond quickly and consistently in production environments
• Own the voice stack experience - Partner across ASR, TTS, LLMs, and telephony integrations to deliver a cohesive product
• Help decide model choices, orchestration strategies, and how different components work together
• Make voice measurable and improvable - Define how we evaluate voice agents: latency, interruption handling, resolution rate, and conversation quality
• Build feedback loops that improve performance over time
• Translate real-world usage into product direction - Work closely with customers deploying voice agents in production
• Understand edge cases (noisy environments, accents, call flows) and turn them into product improvements

Требования

• 3+ years of product management experience, with meaningful exposure to real-time systems, voice, or AI products
• Experience shipping voice or real-time products - You understand the constraints of latency, streaming systems, and user expectations in synchronous interactions
• Strong technical depth - Ability to engage deeply with engineers on system design (e.g., speech pipelines, streaming infra, telephony systems, reliability tradeoffs)
• Experience working with AI systems - Familiarity with LLMs, speech-to-text, or text-to-speech systems and their limitations in production environments
• Track record of 0→1 product development - Comfortable operating in ambiguous spaces and iterating quickly to reach product-market fit

Условия

• We want our benefits to reflect our values and offer the following to full-time employees
• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary benefit stipend giving people the ability to spend where it matters most
• Free alphorn lessons
• These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans
• Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies
• BE YOU, WITH US
• We're working to bring the transformative power of AI to every organization in the world
• To do so, it is important to us that the diversity of our employees represents the diversity of our customers
• We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team
• We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class

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