Senior Automation Engineer

Навыки

• Agile
• AI-агенты
• AI-инструменты в работе
• Коммуникация
• CRM-системы
• Customer Success
• HR-процессы

О компании и продукте

• Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise MCP and trusted by 50% of the Fortune 500, Workato’s cloud-native architecture connects every application, data source, and process to power real-time orchestration at scale. With enterprise-grade security and continuous innovation at its core, Workato provides the trusted foundation for organizations to automate with confidence and operationalize AI across the business. To learn more, visit www.workato.com
• Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.
• But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
• If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Задачи

• We are looking for a Senior Automation Engineer to join our Field Success team
• You will design and deliver AI-powered automations that eliminate inefficiencies and amplify productivity for our field organization — spanning sales, customer success, and partner-facing processes
• You will work independently across the full delivery lifecycle and help raise the bar for the team
• In this role, y ou will also be responsible to
• Build AI-powered automation solutions
• Design, implement, and maintain scalable, AI-driven automations that meaningfully improve productivity and efficiency across field processes and assets
• Drive process excellence
• Identify and eliminate inefficiencies in field workflows, document best practices, and establish standards that support long-term operational health
• Collaborate with stakeholders
• Lead discovery and solution design sessions with field teams, ensuring automations are tightly aligned with business goals and user needs
• Champion AI adoption
• Actively explore and integrate AI capabilities into automation workflows, staying at the forefront of what's possible with tools like Workato and emerging AI technologies
• Invest in growth
• Dedicate time to self-directed learning and research to stay current with AI and automation trends, continuously deepening your technical expertise
• Develop the team. Mentor and guide junior engineers, fostering a culture of technical excellence, AI curiosity, and continuous improvement

Требования

• Qualifications / Experience / Technical Skills
• A background in information systems, computer science, engineering, or equivalent industry experience
• 6+ years of experience in software engineering or technical consulting roles, with a focus on automation or integration platforms
• Experience delivering end-to-end automation solutions on iPaaS platforms (Workato, MuleSoft, Boomi, Snaplogic, or similar)
• Workato experience strongly preferred
• Working experience with RESTful APIs and OAuth authentication
• Working experience with SQL in any RDBMS
• Experience with Gen AI tools (OpenAI, Anthropic, or similar) and vector databases
• Demonstrated experience working on field-related processes — CRM, sales operations, customer success workflows, or similar domains
• Experience with agile methodologies and project management tools such as Jira
• Ability to work in the EMEA / US EST timezone (2 pm to 11 pm IST)
• Experience integrating cloud business apps (Salesforce, Workday, NetSuite, Gainsight, or similar) in a field or revenue operations context
• Coding experience in Python, Java, or Ruby
• familiarity with SOAP/XML
• Understanding of security best practices for integration and data handling
• Experience in user experience (UX) design is a plus
• Soft Skills / Personal Characteristics
• Strong written and oral communication skills in English, enabling effective communication of complex technical concepts to diverse audiences
• Technologically adept and quick to grasp new systems and concepts
• Collaborative team player with a proactive mindset, always seeking continuous improvement opportunities
• Adaptability to thrive in a dynamic environment, coupled with proactive, outside-the-box thinking
• Strong analytical and problem-solving skills
• Comfortable challenging stakeholder perspectives when a better approach exists, while keeping their best interests in mind
• (REQ ID: 2877)

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