Senior Community Manager (FTC)

Навыки

• Бренд-маркетинг
• Общение с клиентами
• Instagram
• Решение задач
• SMM
• Spark
• Работа со стейкхолдерами

О компании и продукте

• This is a fixed term contract until 31st December 2026 initially, with likelihood of extension

Задачи

• Be the voice of eBay across our organic social channels—present, authentic and human
• Monitor conversations, mentions and audience sentiment across social platforms
• Write timely, engaging responses that build relationships and foster community
• Proactively engage with creators, sellers, communities and relevant third parties
• Identify opportunities to spark conversation and increase community participation
• Schedule/Publish approved organic content across eBay UK and eBay Live UK social channels
• Develop reactive social content in response to cultural moments, PR activity, breaking news and trending conversations
• Track emerging trends, audience conversations and community sentiment
• Identify reactive opportunities, creator partnerships and user-generated content opportunities
• Bring social trends, platform updates and cultural insights into regular team planning and newsroom sessions
• Produce regular community and sentiment reporting with actionable recommendations
• Moderate community conversations in line with agreed guidelines
• Remove spam, bot activity and harmful content
• Escalate reputational risks, sensitive conversations and customer issues where appropriate
• Maintain eBay's tone of voice and brand standards across every interaction
• Work closely with Social, PR, Customer Service and agency partners to ensure consistent messaging and appropriate escalations
• Build strong relationships with internal stakeholders to identify opportunities for social-first storytelling
• Contribute ideas that improve creative development, community engagement and social performance
• This role is part of our eBay Inhouse team, where you will be employed by DEPT® but embedded within eBay
• JOB PURPOSE
• At eBay, what happens in culture is often reflected in what people are buying and selling
• As a cultural barometer, we have a unique opportunity to use social media to connect with communities in relevant, authentic and meaningful ways
• We're looking for a culture-obsessed Social Community Manager to help make eBay a brand people want to engage with, talk about and champion
• You'll combine best-in-class community management with proactive social storytelling, ensuring eBay has an active, engaging presence across our organic social channels
• You'll be responsible for managing day-to-day community engagement, publishing content, identifying reactive opportunities, monitoring social conversations and creating platform-native content that keeps eBay relevant within culture

Требования

• Experience managing social communities for a major brand or agency
• Hands-on experience across Instagram, TikTok, YouTube, Facebook, Pinterest, Reddit and emerging platforms
• Exceptional copywriting skills and the ability to adapt tone of voice across channels
• Experience creating platform-native social content, particularly in TikTok
• Strong understanding of internet culture, trends, memes, creators and online communities
• Experience using social publishing, listening and community management tools
• Excellent judgement when managing sensitive conversations and protecting brand reputation
• Strong analytical skills with the ability to translate community conversations into actionable insights
• Excellent communication and stakeholder management skills
• Strong organisation with the ability to manage multiple priorities and respond quickly to emerging opportunities
• A collaborative mindset with a proactive, creative approach to problem solving
• Passion for social media, culture and creating engaging customer experiences

Условия

• A flexible hybrid working policy to enjoy the best of both worlds (3 days in office)
• Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays
• 26 days paid holiday, plus UK Bank Holidays
• Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders
• Company Pension Scheme
• Access to a Private Medical Insurance or Cash Plan scheme
• Season Ticket Loan, interest-free Season Ticket Loans to help spread the cost of travel
• Cycle to Work Scheme, save money on a new bike and equipment
• EV Car Scheme, access to an electric vehicle via a salary sacrifice arrangement
• Enhanced family-friendly policies to support parents
• Workplace Nursery Scheme, save on childcare by paying for nursery fees through a tax-efficient salary sacrifice scheme
• DEPT® Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing
• Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations
• Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers
• Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®
• A Certified BCorp Agency and is multi-award winning “Agency of the Year”
• Awesome clients
• Whether big or small, local or global, at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries
• And we celebrate all of our successes together!
• Global DEPT® Cares Month , an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects
• WHY DEPT®?
• We are a Growth Invention company built to help the world’s most ambitious brands grow faster
• Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA
• We are drawn to people who stay curious, move with intent, and never stop inventing
• Our culture runs on three values: better together, relentlessly curious, and get sh*t done

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