Senior Instructional Designer

Навыки

• CMS
• Коммуникация
• Datadog / New Relic
• Дизайн-система
• EdTech
• Miro
• Room / Realm / CoreData

О компании и продукте

• DESIGN THE LEARNING. SET THE STANDARD. TAKE THE STAGE.
• We're looking for a Senior Instructional Designer to join the team that shapes how Synthesia teaches the world to use Synthesia. This is Customer Education, not in-house enablement.
• You'll be joining a team of instructional designers who collectively own the part of the pipeline where quality is actually decided: needs analysis and learning design. You'll carry your own portfolio of work end-to-end — figuring out what learners genuinely need, deciding what to build (and what not to), and producing design blueprints sharp enough that our Knowledge & Enablement Specialists can develop and publish them without needing to guess. You'll stay close to the build, getting hands-on in development where it counts, but your leverage comes from the thinking that happens before anyone opens a timeline.
• You’ll be joining a team of ambitious instructional designers who will be your deep collaborators, sounding board and discussion partners. We work hard to avoid silos - collaboration is highly valued and built into out structure.

Задачи

• OWN NEEDS ANALYSIS
• Run the discovery that decides what we build: talk to customers, interrogate product usage and support data, work with Product, CS, and Support to find where learners are actually getting stuck
• Separate real learning needs from content requests. Say no to the ones that don't hold up, and make the case for the ones that do
• Define audiences, personas, prerequisites, and success measures before design begins
• Bring evidence, not vibes. Your recommendations should be defensible
• OWN LEARNING DESIGN
• Design courses, certifications, learning paths, and live sessions grounded in strong instructional design principles
• Turn complex product concepts into clear, sequenced, outcome-driven learning experiences
• Produce the design artefacts the pipeline runs on: learning objectives, outlines, storyboards, assessment strategy, activation hypothosises and format decisions
• Make deliberate modality choices — video, in-LMS experience, live workshop — and be able to explain why
• Work in the open with your fellow designers: share drafts early, give and take critique properly, and help hold a consistent design standard across everything the team produces
• Contribute to the shared design system, templates, and ways of working, so the team gets faster and better together rather than each designer reinventing the approach
• HAND OFF CLEANLY — THEN GET YOUR HANDS DIRTY
• Hand off to Knowledge & Enablement Specialists with designs specified well enough to build from directly, and stay available as the design authority through development
• Hold the quality bar across everything that ships, whether or not you personally built it
• Get hands-on in development yourself: build, script, edit, and publish where it's the fastest path to something good
• Give clear, generous, specific feedback. Coach the team's craft, don't just approve their output
• BUILD AND ITERATE ON AI-ACCELERATED WORKFLOWS
• Design and refine the AI workflows that power our production pipeline — multi-step, agentic, tool-using systems, not one-shot prompts
• Treat your workflows like a product: version them, evaluate their output, find where they break, and improve them
• Know exactly where AI belongs in the pipeline and where a human has to stay in the loop. Defend that line
• Bring the rest of the team along, so good AI practice becomes how we work rather than a thing you do alone
• FACILITATE AND REPRESENT
• Facilitate live customer sessions, workshops, and webinars — with real energy, not read-aloud slides
• Speak at major North American conferences as a credible voice on instructional design in the age of AI

Требования

• A senior instructional designer with real depth in needs analysis and design, and a portfolio that proves it
• Someone who thinks in systems and pipelines, not just individual assets
• A strong peer — you're at your best in a team of good designers, you share work before it's finished, and you take critique as a gift rather than a threat
• A confident facilitator and public speaker, online and in person, who genuinely enjoys a room and a stage
• Fluent with AI beyond prompting — you've built agentic or multi-step workflows and iterated on them with real rigour
• Allergic to slop. You'd rather ship three excellent things than thirty forgettable ones
• Comfortable being both the design authority and a pair of hands, depending on what the week needs
• Customer-obsessed, and at home in a fast-moving, product-led environment
• Proven senior-level instructional design experience, including owning needs analysis and design end-to-end
• A portfolio of real-world customer-facing or professional learning experiences you designed
• Demonstrable experience facilitating live sessions and speaking to large audiences — conference stages, industry events, or major webinars
• Hands-on experience building agentic or multi-step AI workflows, with a clear account of how you iterated and what you learned
• Experience working cross-functionally with Product, CS, Support, and Marketing
• Comfort getting hands-on in content development and publishing, not just specification
• Excellent written and verbal communication skills
• Based in or relocating to the New York or Austin area, and up for ~2 days a week in office

Будет плюсом

• Experience with a customer-facing LMS or CMS
• Experience creating learning content with Synthesia or other video-based tools
• A track record of published talks, articles, or community presence in L&D, instructional design, or AI
• Assessment and certification design experience
• French, German, or Spanish speaker
• HOW TO STAND OUT
• We care much more about evidence than adjectives. In your application, show us
• One learning experience you designed, and the needs analysis that led you there — including what you decided not to build
• One AI workflow you built, how it evolved, and how you knew it was working
• One talk or session you delivered. A recording, a deck, a link. Anything real
• WHY JOIN SYNTHESIA
• Own the Decisions That Matter: You'll shape what gets built and why, not just how it looks
• Real Peers, Not a Team of One: You'll work alongside other senior instructional designers who care about the craft as much as you do
• A Real Pipeline, Not a Content Treadmill: Purpose-built, AI-accelerated, and yours to improve
• A Platform and an Audience: Our stage presence in North America is growing fast, and you'll be a big part of it
• High Craft, High Trust: Autonomy to build things properly and hold a high quality bar
• A Team That Loves Building: We iterate, collaborate, and care deeply about the details
• Location: New York City - Nomad District or Austin Texas metro (Hybrid - 2 days per week in office)
• THE GOOD STUFF
• In addition to being a part of a great team, working in a fun and innovative environment, we offer
• A competitive salary + stock options in our fast-growing Series E startup
• Hybrid working environment for NY based employees
• 100% Medical, Dental & Vision
• 401k Plan + company match

Условия

• Compensation: $115,000 - $135,000 OTE. The final compensation package will be determined based on your experience, qualifications, and location

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