Senior IT Analyst Applications (Business Analyst –Servigistics (SPM)

Навыки

• Приёмочное тестирование
• Внимание к деталям
• Коммуникация
• Анализ данных
• Решения на данных
• KPI
• Решение задач

О компании и продукте

• Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives.
• For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
• Your Impact Shapes the World at Caterpillar Inc
• When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Задачи

• We are seeking an experienced Business Analyst with strong Servigistics (Service Parts Management – SPM) expertise to support business operations, system enhancements, and the upgrade to SPM
• The candidate will act as a liaison between business stakeholders and technical teams, ensuring optimal configuration, data integrity, and process alignment within the Servigistics platform
• Gather, analyze, and document business requirements related to Service Parts Planning, Forecasting, and Inventory Optimization
• Translate business needs into functional specifications for Servigistics configuration
• Conduct gap analysis between current state and SPM 14 capabilities
• Support process improvements in service parts supply chain
• Servigistics (SPM) Configuration
• Configure and maintain modules within Servigistics SPM (Forecasting, Planning, Inventory, Optimization)
• Analyze forecast accuracy, stocking policies, safety stock, and service levels
• Troubleshoot production issues and provide functional support
• Work with technical teams on data feeds, batch jobs, and integrations
• SPM 14 Upgrade Support
• Participate in SPM 14 upgrade planning and impact assessment
• Perform regression testing and validation of upgraded functionalities
• Coordinate data validation, reconciliation, and post-upgrade support
• Identify configuration changes and enhancements required post-upgrade
• Support user acceptance testing (UAT) and deployment activities
• Reporting & Analytics
• Forecast accuracy
• Service level performance
• Inventory turns
• Fill rate and backorder metrics
• Work with business teams to improve KPI visibility and reporting accuracy
• Stakeholder Collaboration
• Work closely with

Требования

• Strong analytical and problem-solving skills
• Excellent communication skills
• Ability to work in cross-functional teams
• Experience working in global support model preferred
• Additional Information
• Work Timings: 01:00 Noon -10:00PM IST
• This position requires the employee to work a 5-day-a-week schedule in the office
• Skill Descriptors
• Business Assessment: Knowledge of the activities, tasks, practices and deliverables for assessing and documenting business opportunities
• ability to assess the benefits, risks, and success factors of potential applications and business processes
• Level Working Knowledge
• Applies tools and techniques for gathering business requirements
• Defines the activities, deliverables, and tools of a business assessment process
• Documents best practices and techniques for assessing application opportunities
• Participates in conducting and documenting business assessments
• Participates in the preparation of risk assessment and benefits analysis
• Analysis: Knowledge of tools, methods, and techniques of requirement analysis
• ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project
• Follows policies, practices and standards for determining functional and informational requirements
• Confirms deliverables associated with requirements analysis
• Communicates with customers and users to elicit and gather client requirements
• Participates in the preparation of detailed documentation and requirements
• Utilizes specific organizational methods, tools and techniques for requirements analysis
• Accuracy and Attention to Detail: Understanding the necessity and value of accuracy
• ability to complete tasks with high levels of precision

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