Senior Service Designer - Platform Engineering

Навыки

• B2B-продажи
• Лидерство
• Room / Realm / CoreData
• Ответственность за результат
• Retention и отток
• UX-дизайн

О компании и продукте

• Platform Engineering enables business growth by providing the shared foundation that lets Adyen engineers autonomously build and support secure, scalable, and reliable products — from data centers and networks to deployment environments and database solutions.
• As Senior Service Designer for Platform Engineering, you will improve the end-to-end developer experience across internal tools, workflows, and platform capabilities. The role blends service design, UX strategy, and hands-on design consultancy. You will act as the bridge between high-level strategy and tactical execution, making Platform Engineering feel and function like a single, cohesive experience rather than ~100 disconnected products.
• You will start with the Developer Center — the central developer platform and launch pad for everything else — then expand to the journey across the wider developer ecosystem, which today is fragmented and inconsistent. You will work on both improving what exists and shaping what comes next.
• You can expect an 80/20 split as you come into Adyen, where 80% of your time and work will be in service design, and 20% could involve hands-on user experience or user interface design. At Adyen, people own their career, so while this is what you can expect initially, this role will be yours to shape.

Задачи

• Build the service ecosystem
• Map and own the end-to-end service journey for Platform Engineering
• You look beyond the screen to design how people, processes, and technology work together to create a seamless experience
• Drive continuous improvement across systems
• Create interventions that change how whole teams and systems work together, advancing the organization — not just individual features
• Enable design thinking at scale
• Act as a consultant to product and engineering teams, giving them the tools and methodologies to apply design to their own problem spaces
• Shape AI-enabled developer experiences
• Design how AI shows up in developer workflows — from discovery and self-service to troubleshooting, documentation, and automation — applying it where it creates real value and improves productivity without adding complexity
• Define the strategic vision
• Take ownership of broad, undefined spaces within the internal developer platform
• You frame the problem and create a clear service strategy that balances user needs with technical and regulatory constraints
• Consult on UX/UI excellence
• Partner with product teams to ensure individual features align with the broader platform logic and meet our high bar for usability
• Should be comfortable solving or unblocking UI or UX problems as they arise in teams
• Partner across the organization
• Work with Product, Technology, and Data Analytics to turn complex data into actionable service blueprints and long-term roadmaps
• Articulate value. Communicate service methodologies and the tangible business impact they deliver to senior stakeholders and cross-functional partners
• This is you
• Full-stack service design
• You develop a deep, top-to-bottom understanding of the systems underlying developer touchpoints, so you can make operational improvements that matter to people and have a positive impact on developer satisfaction and retention
• Systems thinking
• You see the big picture

Требования

• Experience. 8+ years in design overall, including 3+ years specifically in service design, navigating complex software or hardware environments
• You have a proven track record of using service design to simplify intricate workflows in SaaS or B2B products

Будет плюсом

• Familiarity with business banking, fintech, or enterprise financial services, and comfort with data-heavy surfaces and complex financial user needs
• International work experience
• Our Diversity, Equity and Inclusion commitments
• Our unique approach is a product of our diverse perspectives
• This diversity of backgrounds and cultures is essential in helping us maintain our momentum
• Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours
• No matter who you are or where you’re from, we welcome you to be your true self at Adyen
• Does this sound like you?
• If so, Adyen encourages you to reconsider and apply
• We look forward to your application!
• What’s next?
• Ensuring a smooth and enjoyable candidate experience is critical for us
• We aim to get back to you regarding your application within 5 business days
• Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role
• Learn more about our hiring process here
• Don’t be afraid to let us know if you need more flexibility
• This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration
• we do not offer remote-only roles

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