Senior ServiceNow Developer

Навыки

• AWS
• Azure
• CI/CD
• Коммуникация
• Data Governance
• Data Quality
• Форензика и реагирование

О компании и продукте

• Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.
• Are you passionate about innovative IT solutions and technological challenges? We are seeking a Senior ServiceNow Administrator/Developer to play a pivotal role in our ongoing strategic transformation program. This is an exciting opportunity to contribute to the evolution of our ServiceNow platform, focusing on advanced integrations, automation, and process optimization.
• We are seeking an experienced Administrator/Developer with deep expertise in ITSM and CMDB. This role is essential to ensure the reliability, consistency, and scalability of data and processes across our ITSM ecosystem, with a strong emphasis on CMDB integrations, data quality, and governance
• Your expertise will help accelerate the performance of our ITSM processes, while supporting and developing the skills of junior colleagues to ensure the long-term growth of the team.

Задачи

• ServiceNow Platform Administration & Development
• Manage day-to-day administration of the ServiceNow platform (ITSM scope) including user access, security, instance configuration, branding, and performance tuning
• Design, develop, and maintain ITSM processes (Incident, Problem, Change, Request, Knowledge, Service Catalog, etc.) and associated workflows
• Implement and optimize automation, scripting, and customization to meet business requirements
• Ensure platform health, upgrade readiness, and participation in release planning and risk mitigation
• CMDB Design, Management & Data Quality
• Lead CMDB design, population, and maintenance aligned with the Common Service Data Model (CSDM)
• Own data quality controls, governance, reconciliation, data policies, and data certification processes
• Drive CMDB accuracy, completeness, and consistency across multiple data sources (infrastructure, cloud, applications, and third-party systems)
• Integrations & Data Ingestion
• Design, build, and maintain integrations between ServiceNow ITSM/CMDB and external systems (on-premises agents, MID Servers, cloud services, monitoring, ITOM tools, and third-party vendors)
• Develop and maintain Import Sets, Transform Maps, Business Rules, Script Includes, and REST/SOAP APIs to enable robust data ingestion
• Troubleshoot, optimize, and document integrations
• collaborate with cross-functional teams to improve data flows and reliability
• Data Governance, Quality & Modeling
• Champion data quality initiatives, implement data validation, reconciliation rules, and data stewardship practices
• Collaboration & Continuous Improvement
• Work closely with Infrastructure, Cloud, Security, and DevOps teams to align data models, improve data flows, and drive platform wide improvements
• Mentor and guide junior admins/developers
• contribute to architecture decisions and best practices
• Produce and maintain clear technical documentation, acceptance criteria, and operational runbooks
• Incident Response & Operational Excellence
• Respond to platform incidents with timely remediation, root cause analysis, and preventive measures
• Participate in the development of SLAs, operational dashboards, and KPI reporting for ITSM and CMDB domains
• Who Are We Looking For

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