Senior Software Engineer

Навыки

• AI-инструменты в работе
• API (интеграции)
• Отладка и поиск ошибок
• Распределённые системы
• Форензика и реагирование
• Machine Learning
• Мониторинг и observability

О компании и продукте

• At Coinbase , we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here

Задачи

• Build end-to-end full-stack features across React/TypeScript frontends and Go backend services for Help Center, chat, and agent-facing workflows
• Partner with Product, Design, CX Ops, and peer engineering teams to turn high-volume customer problems into intuitive self-serve and assisted-support experiences
• Own APIs, service integrations, and UI flows that connect Surfaces with CEE Foundations and Intelligence capabilities, including routing, procedures, data-plane integrations, and evaluation systems
• Drive CX outcomes through experimentation, instrumentation, and iterative delivery, using metrics such as containment, AtR, CSAT, and escalation rates
• Lead integration of AI/ML and vendor capabilities into customer and agent experiences with appropriate guardrails, observability, and rollout discipline
• Strengthen production reliability through on-call participation, incident response, debugging, and mentoring engineers on full-stack design, testing, and deployment practices
• Ready to do the most impactful work of your career?

Требования

• 5+ years of software engineering experience building and operating production full-stack web applications, with hands-on proficiency in React (or similar modern frontend frameworks) with TypeScript and backend API development in Go
• Demonstrated experience designing and shipping customer-facing experiences in close partnership with Product and Design, not solely backend or platform systems
• Proven track record with distributed systems and production fundamentals including API design, caching, observability, debugging, incident response, and operational reliability
• Experience integrating AI/ML or third-party platform capabilities into production applications with engineering rigor around guardrails, testing, and rollout
• Track record of delivering measurable product outcomes across cross-functional teams, including translating ambiguous problem spaces into shipped solutions
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
• Job ID: P76575
• Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period

Условия

• Coinbase is a remote-first, but not remote-only company
• Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase
• Senior Software Engineer (EAA)
• The CEE Surfaces team, part of Coinbase's Customer Experience & Engagement org within EAA, owns the customer- and agent-facing support experiences across Help Center, chat, in-product entry points, and agent tools
• We're hiring a Senior Software Engineer to build and scale high-impact CX journeys spanning React/TypeScript frontends, Go backend services, and integrations with the CEE Foundations and Intelligence layers
• You'll ship reliable, measurable features that improve automation, resolution quality, and customer satisfaction across every support surface

Паспорт вакансии

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