Senior Software Engineer, Agent Platform

Навыки

• A/B-тесты
• Решения на данных
• Распределённые системы
• Мониторинг и observability
• Маршрутизация и NAT

О компании и продукте

• Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
• Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
• We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
• We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

Задачи

• Design and evolve agent harnesses that power different product experiences
• Build core runtime systems, including AOP execution and multi-model orchestration
• Develop control-plane logic for routing, planning, and tool invocation with strong safety guarantees
• Optimize agent systems for latency, reliability, and production correctness
• Analyze real-world failures and use data to drive iterative improvements
• Build and operate online experimentation (A/B testing) and contribute to offline evaluation frameworks
• Improve observability, testing, and simulation systems to ensure safe, measurable progress
• Contribute to voice and real-time systems (e.g., transcription pipelines, turn-taking, latency improvements)
• Continuously adapt orchestration systems as model capabilities evolve
• Your background looks something like this
• Strong experience building distributed systems or backend platforms in production environments
• Comfort working in ambiguous, fast-moving environments with rapid iteration cycles
• Experience owning systems end-to-end, from design through production and iteration
• Familiarity with experimentation, evaluation, or data-driven product improvement loops
• A track record of improving system reliability, performance, and observability
• Ability to debug complex systems and identify root causes of failures
• Even better
• You’ve built or worked on agent harnesses, orchestration layers, or execution frameworks
• You think in terms of control planes, feedback loops, and system-level optimization, not just features
• You’re excited about diagnosing failure modes and iterating toward measurable improvements
• You care deeply about production quality—not just making systems work, but making them reliable, safe, and scalable
• You’re motivated by pushing the frontier of how intelligent systems behave in the real world
• Compensation
• This range reflects the expected compensation for this role

Условия

• We proudly offer the following benefits for our full-time employees
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office to keep you at your best
• Take what you need vacation policy (subject to local requirements
• UK employees receive 25 days of statutory leave)
• These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans
• 200K – $400K + Offers Equity

Паспорт вакансии

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