Senior Software Engineer, Enterprise Product

Навыки

• Мониторинг и observability
• Ответственность за результат
• Prompt engineering
• Python
• TypeScript

О компании и продукте

• Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
• Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
• We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
• We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

Задачи

• Eliminate manual engineering work by building self-serve functionality for agent configuration, training, and deployment
• Create AI-powered tools that enable non-technical teams to create and manage sophisticated workflows without writing code
• Design configuration abstractions that balance power and simplicity - handling diverse use cases while remaining accessible to non-technical teams
• Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve
• Own features end-to-end, from technical architecture through deployment and iteration
• Your background looks something like this
• 4+ years building full-stack software products with strong product thinking
• Experience translating complex technical capabilities into simple, usable interfaces
• Track record of balancing technical excellence with pragmatic shipping
• Even better
• Experience building security-sensitive product systems, such as authentication and data access controls
• Experience building developer tools, APIs, platforms, or internal tools that became customer-facing
• Background with LLMs, prompt engineering, or AI agent systems
• Familiarity with asynchronous programming and building scalable systems
• Experience with observability, data visualization, or analytics products
• Compensation
• This range reflects the expected compensation for this role
• Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact

Требования

• Proficient in Python and/or TypeScript, comfortable working across the entire stack

Условия

• We proudly offer the following benefits for our full-time employees
• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office to keep you at your best
• Take what you need vacation policy (subject to local requirements
• UK employees receive 25 days of statutory leave)
• These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans
• 200K – $400K + Offers Equity
• In addition to base salary, we offer competitive equity. Final compensation may vary based on location within the United States

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