Senior SRE Engineer-Production Support

Навыки

• Ansible
• API (интеграции)
• AWS
• CI/CD
• Docker
• Grafana
• IAM / IDM

О компании и продукте

• We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Description Summary

Задачи

• Lead Tier-2 and Tier-2.5 across platform and application support, ensuring timely resolution of day-to-day operational issues
• Responsible for driving operational excellence, streamlining support processes, and mentoring the Tier-2 and Tier-2.5 team to ensure high service levels and continuous improvement
• Maintain ownership of Tier-2 scope of work and ensure alignment with ITSM standards
• Work closely with product owners, development teams, and subject matter experts to ensure seamless support handoffs and knowledge retention
• Participate in sprint planning with the development team to stay informed of upcoming features and proactively prepare support strategies
• Understanding of effective communication concepts, tools and techniques
• ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours
• Monitor and troubleshoot production systems to identify and resolve performance, scalability, and reliability issues proactively
• Work closely with developers to identify and fix bugs and performance bottlenecks in the application code
• Continuously evaluate systems and processes to identify areas for improvement and implement changes as needed
• Collaborate with cross-functional teams to define and document operational processes, best practices, and procedures
• Meeting SLO, SLA, SLI’s defined in the Operations model
• Setting task prioritization and troubleshoot to closure of incidents
• Improve Service observability
• Proactively testing the flexibility and resilience of the system
• People management – Effectively manages the team by providing technical guidance and offering the right direction whenever needed
• Drive adoption of continuous integration/inspection/deployment
• Technical Experience
• Hands on experience using large scale software development, preferably in one of these languages: Java, Python, scripting languages is a must
• Expert knowledge of Infrastructure components. (E.g., routers, load balancers, cloud products, container systems, compute, storage, and networks)
• Deep experience on Key AWS services: EC2, S3, VPC, Route 53, RDS, CloudFormation, EC2, DynamoDB (NoSQL), Lambda, logging/CloudWatch, IAM, Certificate Manager, ELB, EBS, ECS, CloudFront/WAF, SQS, SNS, SES
• Expertise in tools like Prometheus, Grafana, AppDynamics, CloudWatch, and Thousand Eyes for system health monitoring and alerting

Требования

• Bachelor’s degree, preferably in Computer Science, Software Engineering, or any other Engineering field
• 10+ years with AWS, DevOps with Production Support / SRE expertise
• Knowledge of the decision-making process and associated tools and techniques, ability to accurately analyse situations and reach productive decisions based on informed judgement
• 8+ years prior experience in SRE / Production Support
• Knowledge of CI/CD solution on any platform with prior experience is must

Паспорт вакансии

История публикации

Откуда что взялось

Отмечено то, что вывели мы. Без пометки — значение назвал работодатель.

Почему на этом месте в выдаче

Порядок выдачи объявлен контрактом: свежесть решает между днями, полнота и зарплата — внутри дня.