Senior Technical Support Engineer

Навыки

• Bash / shell
• Customer Success
• Docker
• HR-процессы
• Kubernetes
• Linux
• Naumen / ServiceNow / OTRS

О компании и продукте

• Armis, the cyber exposure management & security company , protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see , protect and manage all critical assets - from the ground to the cloud . Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.
• Armis is a privately held company headquartered in California.
• Armis is making a major dent in the cybersecurity market. Joining the Armis family means working with dedicated individuals on a mission to enable large organizations to benefit from the latest connected devices without fear of compromise from a cyber attack. Armis is the leading agentless device security platform purpose-built to protect the world of unmanaged and IoT devices - providing passive, real-time, and continuous asset inventory, risk management, and detection & response to prevent cyber attacks from disrupting and compromising a business.

Задачи

• Our Tier 2 Technical Support Engineer will provide second level support with a focus on English-speaking, Global customers
• You’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most pressing technical issues
• You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers
• As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues
• You will support our customers in making the most of our products
• You will be taking on projects either within/with other teams to create a company-wide impact

Требования

• At least 8+ years of experience in a similar role
• Industry experience in Cyber Security, particularly network security or application security is required
• Experience with enterprise customer accounts is required
• Technical networking knowledge in TCP/IP and the application layer
• Technical experience supporting Linux-based products
• Composing SQL queries and working with Databases
• Working with Docker/Kubernetes-based environments is preferred
• Experience with Scripting languages (Bash, Python or equivalent) is preferred
• BS degree in CS or equivalent is preferred
• Enjoy working with customers using excellent communication and problem-solving skills
• Bonus: experience with ServiceNow
• The choices you make in your career journey matter
• You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance
• Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity
• Armis is proud to be an equal opportunity employer
• We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status
• In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization

Условия

• Location: This is a hybrid position based out of Bangalore, India. 2+ days a week in office
• Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace

Паспорт вакансии

История публикации

Откуда что взялось

Отмечено то, что вывели мы. Без пометки — значение назвал работодатель.

Почему на этом месте в выдаче

Порядок выдачи объявлен контрактом: свежесть решает между днями, полнота и зарплата — внутри дня.