Senior Technical Support Engineer

Навыки

• Active Directory
• AWS
• Azure
• Bash / shell
• Datadog / New Relic
• Docker
• Google Cloud

О компании и продукте

• N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT , and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.
• We are seeking a technically skilled senior Support Engineer . You will be responsible for delivering world-class technical support for our products, helping customers overcome technical challenges while ensuring smooth communication between users, support agents, and development teams.
• This role requires a mix of strong technical troubleshooting skills, customer-oriented communication, and a proactive approach to improving processes and tools.
• Senior Technical Support Engineer (#4489007101) - Office/Remote | N-iX

Задачи

• Analyze, troubleshoot, and resolve application, system, or integration issues
• Provide outstanding support for Business Hub and Analytics Platform
• Troubleshoot issues over calls with customers when needed
• KNIME workflows to support issue resolution (training will be provided)
• Collaborate closely with fellow support engineers and development team members
• Contribute to continuous improvement of support processes, tools, and knowledge sharing
• Participate in on-call rotations

Требования

• Strong experience in technical or application support, helpdesk, ticket management or support engineering
• Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, or similar)
• Experience administering software solutions on Linux and/or Windows platforms
• Basic knowledge of SQL database for data checks and issue investigation
• Ability to read and analyze logs
• Familiarity with identity providers (e.g., Keycloak), LDAP, SAML, OIDC, and OAuth
• Strong experience or ready to work in software support, ticket management, and escalation processes
• Knowledge of JVM,Kubernetes deployments, Docker, and RESTful APIs
• Knowledge of major cloud infrastructures (AWS , Azure, GCP)
• Excellent communication skills in English (written and spoken)
• Ability to clearly explain technical concepts to diverse audiences
• Strong self-organization, curiosity, and eagerness to learn

Будет плюсом

• Knowledge of monitoring tools (Grafana, Kibana, Datadog, etc.)
• Basic scripting skills (Python, Bash)
• Experience supporting SaaS products
• Understanding of CI/CD pipelines and DevOps processes
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