Senior UX Strategist & Researcher, Research Operations

Навыки

• AppsFlyer / Adjust
• Лидерство
• Room / Realm / CoreData
• Puppet / Chef / Salt
• Роадмап
• UX-дизайн
• UX-исследования

О компании и продукте

• The Insight & Experience Innovation (IXI) practice is a multidisciplinary, global team of UX Research Strategists and Research Operations Specialists within HelloFresh Group's UX organization. We sit at the intersection of operational excellence, human insight, and strategic direction — partnering with cross-functional leadership to shape what gets built and why.
• Above all, we are looking for people who will make HelloFresh better. We believe skills are built in many ways. If you don't “tick every box” but think you'd thrive here, we'd love to hear from you

Задачи

• Build and scale research infrastructure: Own the development of the systems, tools, and programs that enable researchers and cross-functional partners to make evidence-based decisions at scale — spanning knowledge management, recruitment, democratization, tooling, governance, and more
• Translate diverse and ambiguous cross-functional needs into scalable programs and improved ways of working
• Drive AI-assisted tooling and automation: Identify and build AI-powered workflows and automations
• Accelerate discovery and the product design lifecycle end-to-end— from intake and recruitment through synthesis and implementation
• Bring new capabilities into live operations and establish clear guardrails for when and how to deploy them
• Influence at strategic altitude: influence decision-makers— often at senior or executive level — by presenting in formats that force a decision in the room, not a follow-up meeting
• Build concept artifacts and feasibility frameworks that make choices in system design tangible
• Proactively drive operational excellence: Lead discovery workshops to proactively identify operational gaps, forecast resource needs, and define the team's strategic roadmap
• Shape the agenda with intention— surface problems early, propose solutions, and own the outcome
• Match teams to the right solutions: Serve as an operational consultant to researchers and cross-functional stakeholders
• Understand their workflows, goals, and constraints well enough to recommend the right program method, mechanism, or tool for their use case
• Advocate their value and onboard new teams into these systems
• Lead strategic research for insights to action: When needed, own the end-to-end research and strategy work streams, from scoping through execution to insight delivery and application, balancing generative, evaluative, qualitative, and quantitative methods
• Make insights visible - build the prototype and concept visualizations needed to express strategic direction
• Shape experiences across the ecosystem: Partner with product, design, marketing, operations, and business teams to understand and shape experiences across the full customer and service ecosystem
• Proactively identify which bets need de-risking
• Challenge briefs before executing them
• Connect findings to business decisions, market context, and KPIs
• Use AI as a force multiplier: Integrate AI across the full stack, removing the execution barriers that kept researchers in their lane
• Push the edges of what's possible — experiment with AI-assisted co-creation and novel applications – upskilling others in this domain
• You have…
• 5+ years in UX research, UX strategy, Research Operations, or a closely related field within a tech environment
• Mixed-methods toolkit with strong judgment for when to apply which approach, rightsized to the level of speed and rigor required for the context
• Experience influencing senior-level stakeholders — changing significant decisions, not just informing them

Требования

• Hands-on experience building and scaling business-critical research systems to enable research quality and consistency

Паспорт вакансии

История публикации

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