Service Delivery Manager, RDT Onsite Europe West

Навыки

• Agile
• Решения на данных
• Лидерство
• Производство
• Роадмап
• ROI / ROMI / ROAS
• Управление подрядчиками

О компании и продукте

• A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
• Let’s build a healthier future, together.
• Roche is an Equal Opportunity Employer.
• We are the bridge between digital strategy and local execution, ensuring that every site—from R&D labs to corporate hubs—operates with seamless, cutting-edge technology services

Задачи

• Team Member Capability and Career Development 🚀
• Focuses on developing engineering team capabilities that align with the immediate project needs and goals and function's overall vision
• Encourages team members to self-define their career journey and actively enables development opportunities that align with it
• Removes roadblocks and sets clear, achievable performance goals
• Ensures the team develops the right skills and healthy internal dynamics to meet current and future challenges
• Team Health and Sustainability 🌱
• Maintains a sustainable pace of work for the team, balancing delivery goals with team well-being
• Cultivates healthy team dynamics and collaboration, ensuring psychological safety and open communication
• Removes impediments that hinder flow or morale, acting as an escalation point for the team
• Ensures team members are equipped with the necessary, relevant skills and that roles are clearly defined
• Product and Service Delivery Leadership ⚙️
• Responsible for co-creating the Product / Service Roadmap from a technical perspective, partnering with the Product Manager who is overall responsible
• Accountable for the team's end-to-end delivery of features as part of the product development, ensuring alignment with the product roadmap and quality standards
• Sets clear focus and priorities for the team's delivery work, ensuring alignment with product roadmaps
• Actively removes impediments and roadblocks to progress, escalating when necessary to protect the team's focus
• Manages and aligns stakeholders' expectations and needs, providing regular updates on progress and risks
• Creates efficiencies in collaboration wherever possible across teams and functions
• Defines success metrics, analyzes workforce capability trends, and identifies opportunities for optimization to achieve business goals
• Translates data into actionable insights and regularly communicates delivery performance to stakeholders and the wider team
• Identifies and implements process improvements within the team and in its interactions with other teams to boost efficiency and quality
• Financial & Resource Mgmt. 📈
• Supports the development of detailed business cases for new products or significant features
• Makes data-driven decisions on how to allocate engineering, design, and other resources to maximize impact and achieve product goals
• Manages the team's budget, including headcount, operational costs, and vendor contracts, ensuring financial responsibility
• As Service Delivery Manager, RDT Onsite Europe West (Engineering Manager) you will focus on capabilities development of your team members that align with the function’s vision

Требования

• Experience
• 5+ years of experience in people leadership, product/service management, program management, or a similar role, with a proven track record of building high performing teams
• 2+ years of experience in the pharmaceutical, biotechnology, or regulated healthcare technology industry
• Fluency in both English and French is required
• Education
• Bachelor or advanced degree
• Business or IT specification
• Technical & business skills
• Understanding of software development and/or service delivery methodologies
• Understanding of solution, information and process architecture
• Ability to create clarity about outcomes generated by teams
• Exhibits a lean & agile mindset
• Leadership skills (where applicable)
• Exhibits servant and creative leadership (VACC) behavior
• Demonstrated experience building high performing teams
• Have a keen IT market focus: you are passionate about major trends for the specific discipline
• Demonstrates an executive presence, strong business acumen, ability to navigate ambiguity, and manages complexity
• Manages risks progressively and in a way that leads to opportunity
• Enterprise mindset that can break down silos
• Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries
• Ability to empower teams and individuals to act autonomously and hold them accountable
• Exhibits intellectual curiosity and integrity and has a strong passion for innovation
• Additional
• Distributed Team Management: Proven experience leading and synchronizing high-performing engineering teams across multiple time zones or physical locations
• Expert at maintaining operational consistency and team cohesion in remote or hybrid environments

Условия

• This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come
• Join Roche, where every voice matters
• The Position

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