Service Desk Specialist

Навыки

• Коммуникация
• ITIL / ITSM
• Обучаемость
• Ответственность за результат
• 152-ФЗ / персональные данные
• Service Desk

О компании и продукте

• FIØ and FIB internship programs
• Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.
• We are looking for a Service Desk Specialist who will be responsible for supporting end users in case of appearing IT issues or standard requests according to defined processes and you will act as first level support. You will work together with other teams in order to solve tasks that require independent assessment and making own decisions on how they should be solved.
• Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.

Задачи

• Skip to main content
• Language
• English (United Kingdom)
• English (United States)
• View Profile
• View all jobs
• Our locations
• Grow with us

Требования

• Communicating freely both in speaking and in writing in English – level B2
• A year of experience from a similar position or relevant education completed
• You are open-minded as a person and can-do approach when dealing with challenges
• You like to work in a role with high customer-focus and have good communication skills
• Knowledge of request and incident management, according to ITIL, will be considered an advantage

Условия

• Collaboration
• Ownership
• These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us
• People are driven by many different factors
• For some, it’s to take their career to the next level
• For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward
• A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment
• Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility
• Diversity and inclusion are a natural part of our daily work
• We know that an inclusive workplace is a sustainable one
• We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together
• Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving
• If this sounds like you, get in touch!
• The recruitment process consists of the following steps
• Preliminary CV selection
• Phone conversation with the recruiter
• Online interview with the hiring leader
• Background & reference check
• We enable dreams and aspirations for a greater good
• We build relationships
• We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates
• We learn and develop
• We take pride in being experts and thinking ahead
• We use our expertise to meet our customers’ needs, from the simplest to the most complex
• We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges

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