Nearshore Sector | ServiceNow Business Analyst

Навыки

• ITIL / ITSM
• Naumen / ServiceNow / OTRS
• Работа со стейкхолдерами
• UX-дизайн

О компании и продукте

• At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries.
• Join Devoteam in launching our brand-new ServiceNow nearshore hub in Portugal , supporting major European clients. As a ServiceNow Business Analyst , you’ll translate business needs into powerful ServiceNow solutions nfluencing design, functionality, and adoption from the start.

Задачи

• Gather, analyze, and translate business requirements into clear ServiceNow specifications
• Collaborate with developers to ensure technical solutions align with business goals
• Lead workshops and stakeholder meetings to capture needs and enhance UX
• Contribute to solution design for ITSM, ITOM, HRSD, CSDM, and custom apps
• Support estimations, proposals, and documentation for new initiatives
• Promote adoption and best practices for ServiceNow usage
• 3+ years as a ServiceNow BA or Consultant
• Strong understanding of ServiceNow capabilities and modules
• Excellent communication, facilitation, and stakeholder management skills
• ITIL or ServiceNow certifications are a plus
• Fluent in English
• Why Devoteam
• Be part of a new hub from day one — help define culture, processes, and best practices
• Work on strategic, high-impact projects across Europe
• Flexible hybrid (Lisbon/Porto) or potential full remote
• Career growth in a multinational leader in digital transformation
• The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination
• We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization
• All of our vacancies are open to people with disabilities

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